Senior Digital Customer Success Campaign Manager

🕒 April 21

🇺🇸 United States – Remote

💵 $121k - $175k / year

⏰ Full Time

🟠 Senior

📈 Performance Marketing

🦅 H1B Visa Sponsor

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1Password

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🔒 Cybersecurity

☁️ SaaS

⚡ Productivity

💰 $620M Series C on 2022-01

Cybersecurity • SaaS • Productivity

1Password is a leading password management and cybersecurity company that offers solutions for both individual and business customers to securely store and manage passwords, secrets, and sensitive information. With features like extended access management (XAM), 1Password empowers users to manage access to every application and web account, ensuring security across all devices with alerts for possible breaches. Trusted by over 150,000 businesses, 1Password provides comprehensive security solutions that enhance productivity by enabling easy and secure sharing of credentials and managing permissions, while maintaining high visibility and control. Their services cater to enterprises and families, providing protection from bad actors in today's SaaS-centric hybrid work environment.

📋 Description

• Own and evolve our digital customer success programs across the customer lifecycle. • Design, build, and optimize targeted digital journeys that help customers move from onboarding through activation and beyond. • Blend program strategy, campaign execution, analytics, experimentation, and cross-functional collaboration to deliver measurable customer impact at scale. • Draft, edit, and optimize customer-facing communications, including email campaigns, journey messaging, and supporting content. • Monitor program performance using metrics such as activation, deployment, engagement, retention, expansion, churn, and content interaction to evaluate effectiveness. • Partner with Data, Product, Customer Success Operations, Customer Experience Content, and Voice of Customer teams to align digital programs with customer insights and business priorities. • Use Artificial Intelligence tools and emerging technologies to accelerate campaign creation, analysis, experimentation, and optimization.

🎯 Requirements

• 6+ years of experience in Digital Customer Success, Customer Marketing, Lifecycle Marketing, Growth Operations, Customer Success Operations, Product-Led Growth, or a related Software as a Service environment. • Demonstrated success building and owning lifecycle or digital success programs with measurable business impact. • Experience creating scalable campaigns, workflows, or journeys rather than managing a book of business. • Strong understanding of the customer lifecycle, including onboarding, activation, adoption, retention, expansion, renewal, and risk management motions. • Ability to interpret customer and product signals, identify patterns, and translate them into clear campaign strategies and measurable interventions. • Strong written and verbal communication skills, with the ability to create concise, effective messaging for different customer audiences and personas. • Hands-on experience with tools such as Gainsight, Salesforce, Marketo, Outreach, or similar customer success and marketing automation platforms. • Experience collaborating across Customer Success, Product, Support, Operations, Marketing, Content, and Data teams to ensure alignment across the customer journey. • Comfort working in changing environments where teams are building new programs, processes, and operating models from the ground up. • Preferred: experience using Artificial Intelligence tools to support program design, experimentation, and campaign optimization; experience with 1Password and/or cybersecurity is also valued.

🏖️ Benefits

• Immediate participation in 1Password's benefits program (health, dental, 401k and many others) • Generous paid time off • Equity grant • Participation in incentive programs