Senior Manager, Customer Advocacy

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October 23

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1Password

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Cybersecurity • SaaS • Productivity

1Password is a leading password management and cybersecurity company that offers solutions for both individual and business customers to securely store and manage passwords, secrets, and sensitive information. With features like extended access management (XAM), 1Password empowers users to manage access to every application and web account, ensuring security across all devices with alerts for possible breaches. Trusted by over 150,000 businesses, 1Password provides comprehensive security solutions that enhance productivity by enabling easy and secure sharing of credentials and managing permissions, while maintaining high visibility and control. Their services cater to enterprises and families, providing protection from bad actors in today's SaaS-centric hybrid work environment.

501 - 1000 employees

Founded 2009

🔒 Cybersecurity

☁️ SaaS

⚡ Productivity

💰 $620M Series C on 2022-01

📋 Description

• Oversee the advocacy team and drive execution across a portfolio of strategic programs. • Guide a small team and ensure continuity of critical programs. • Serve as a visible partner to Marketing, Sales, Customer Success, and Product. • Drive long-term advocacy and recognition programs. • Ensure business continuity and program momentum across all advocacy initiatives. • Act as a bridge to senior leadership regarding program performance and risks. • Define success metrics, track engagement, and report on outcomes.

🎯 Requirements

• 6–8 years of experience in customer advocacy, customer marketing, community, or related roles, ideally in B2B SaaS or technology. • Proven track record of building and scaling advocacy programs. • Experience managing people, either directly or through interim/project leadership. • Strong project management skills. • Excellent communication and executive presence. • Hands-on experience with platforms such as SlapFive, Gainsight and Salesforce. • Creative thinker with a strong sense of how to design customer experiences that inspire loyalty and advocacy. • Strategic mindset with the ability to balance short-term execution and long-term scalability.

🏖️ Benefits

• Health, dental, 401k and many others • Generous paid time off • Equity grant • Participation in incentive programs