Customer Service & Technical Support Team Lead

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20four7VA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🤝 B2B

🛍️ eCommerce

☁️ SaaS

B2B • eCommerce • SaaS

20four7VA is a dedicated virtual assistant services company that provides customizable remote staffing solutions for businesses of all sizes. They offer a wide range of virtual assistant services, including administrative, business support, marketing, and technical assistance, helping clients to achieve efficiency and reduce overhead costs. With a robust team of skilled VAs, 20four7VA ensures that clients can focus on growing their business while their various needs are met by qualified professionals.

📋 Description

• Lead, mentor, and support a remote team of Customer Service and Technical Support Representatives. • Conduct coaching sessions to improve individual and team performance. • Monitor team productivity and ensure service level objectives are achieved. • Provide real-time support for escalated customer concerns. • Foster a positive, collaborative, high-performance team culture. • Assist with onboarding and training new team members. • Schedule and facilitate team meetings, coaching sessions, and performance reviews. • Serve as the primary escalation point for complex customer service issues.

🎯 Requirements

• Minimum 3+ years of recent experience supporting AT&T, T-Mobile, Verizon, or an MVNO in a customer service or technical support leadership role. • Previous experience leading or supervising customer service and/or technical support teams. • Strong knowledge of wireless carrier operations and mobile technologies. • Hands-on experience with: SIM/eSIM activations, Number porting, Plan activations and modifications, Billing support, APN configuration, LTE, 4G, and 5G troubleshooting, Android and iPhone support, GPS tracker and smartwatch activation. • Strong analytical, troubleshooting, and problem-solving skills. • Excellent written and verbal English communication skills. • Ability to manage multiple priorities in a fast-paced remote environment. • Strong organizational and leadership abilities.

🏖️ Benefits

• Competitive rates • Weekly payments • Various open roles are available • Free training and upskilling • Constant support and guidance • A vibrant community always ready to support you • And more!