20four7VA
B2B • eCommerce • SaaS
20four7VA is a dedicated virtual assistant services company that provides customizable remote staffing solutions for businesses of all sizes. They offer a wide range of virtual assistant services, including administrative, business support, marketing, and technical assistance, helping clients to achieve efficiency and reduce overhead costs. With a robust team of skilled VAs, 20four7VA ensures that clients can focus on growing their business while their various needs are met by qualified professionals.
Customer Service Virtual Assistant – E-Commerce
Job not on LinkedIn
47 minutes ago
20four7VA
B2B • eCommerce • SaaS
20four7VA is a dedicated virtual assistant services company that provides customizable remote staffing solutions for businesses of all sizes. They offer a wide range of virtual assistant services, including administrative, business support, marketing, and technical assistance, helping clients to achieve efficiency and reduce overhead costs. With a robust team of skilled VAs, 20four7VA ensures that clients can focus on growing their business while their various needs are met by qualified professionals.
📋 Description
• Support customer service and claims management for an online used-phone business selling across Europe and the USA. • Handle day-to-day customer inquiries, order issues, returns, refunds, and marketplace claims through the Back Market portal. • Manage post-purchase issues such as delayed shipments, defective items, and general customer concerns.
🎯 Requirements
• Experience in customer service, preferably in e-commerce • Familiarity with Amazon, eBay, Walmart, or similar marketplace workflows • Strong knowledge of Google Sheets • Excellent written English communication skills • Ability to analyze issues and follow resolution processes (refunds, claims, returns)
🏖️ Benefits
• 20 hours/week (part-time) • Flexible work arrangements
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