Quality Assurance Scorer, Virtual Assistant

Job not on LinkedIn

November 25

Apply Now

Receive Emails with Similar Jobs

20four7VA

WebsiteLinkedInAll Job Openings

B2B • eCommerce • SaaS

20four7VA is a dedicated virtual assistant services company that provides customizable remote staffing solutions for businesses of all sizes. They offer a wide range of virtual assistant services, including administrative, business support, marketing, and technical assistance, helping clients to achieve efficiency and reduce overhead costs. With a robust team of skilled VAs, 20four7VA ensures that clients can focus on growing their business while their various needs are met by qualified professionals.

51 - 200 employees

Founded 2010

🤝 B2B

🛍️ eCommerce

☁️ SaaS

📋 Description

• Contractors will be required to provide services that align with client tasks including call auditing & scoring. • Evaluate overall agent performance, service quality, product knowledge, and adherence to call protocols. • Analyze dropped or disconnected calls to identify training, process, or technical issues. • Review hold times to detect inefficiencies and opportunities to improve customer experience. • Assess calls to determine whether they qualify as billable or non-billable based on client criteria. • Maintain accurate, detailed records of call evaluations and scorecards. • Provide structured feedback to call agents to support performance improvement. • Identify patterns or trends in customer calls that may indicate operational gaps.

🎯 Requirements

• Previous experience in quality assurance, call auditing, or call center operations (preferred). • Familiarity with industry-standard call center SOPs and QA methodologies. • Strong analytical skills with the ability to identify patterns and systemic issues. • Excellent written and verbal communication skills. • Highly detail-oriented with strong accuracy and documentation skills. • Proactive and resourceful—comfortable researching answers independently. • Proficiency with call auditing tools, documentation platforms, and scoring systems.

🏖️ Benefits

• 40 Hours Scheduled Working Days: Alternating weekly schedule → Week 1: Monday–Friday / Week 2: Tuesday–Saturday • Daily Working Time: TBD; All U.S. Time Zones (EST, CST, MST, PST)