Helpline Counselor

🔥 27 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $20 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

🛋️ Counselor

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211 Broward

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1994

🤝 Non-profit

🏥 Healthcare

Non-profit • Healthcare

211 Broward is a live, 24-hour comprehensive helpline serving Broward County that provides crisis support, suicide prevention, mental health and substance use referrals, and connection to community resources across domains such as housing, food, childcare, veteran services, special needs, older adult care, and disaster/emergency assistance. The service is free, confidential, and accredited; it maintains data and resource mapping, offers outreach and training, and runs specialized programs like TeenSpace and Mission United for military and veterans.

📋 Description

• Seeking compassionate helpers who are knowledgeable, motivated, goal-oriented, technologically capable, and enthusiastic to fill multiple Helpline Counselor positions. • Daily tasks include performing crisis/suicide intervention services, basic needs/safety assessments, and providing information, community service referrals, and supportive listening over phone or virtual chat.

🎯 Requirements

• Be a Florida resident residing within the state • Have a secure, quiet, and confidential workspace with reliable internet • Be free from caregiver responsibilities during work hours • Be able to pass a level two (2) DCF background check and drug test prior to employment • Meet or exceed our education requirement: • - A bachelor's degree (or higher) in psychology, human services, education, mental health, social work, early intervention, or a related field, coupled with one (1)+ years of experience in crisis and suicide intervention, counseling, therapy, and assessment techniques, or experience working in children's behavioral health, substance use, or the special needs system of care OR • - An associate's degree plus two (2)+ years of experience in suicide/crisis intervention • Have a minimum typing speed of 30 WPM • Be comfortable with a phone and virtual chat-based work environment • Be available for 16-29 overnight hours per week with a consistent schedule that encompasses both Saturday and Sunday (flexible and accommodating options available for remainder of hours) • Be available for training Monday - Friday from either 10am-3pm or 12pm-5pm for 8 weeks before your overnight shifts start

🏖️ Benefits

• Part Time employment at a rate of $20/hr • 100% paid training, plus future opportunities for employer-sponsored certifications • Flexible scheduling • Work supplies such as company laptop, mouse, headset, paper, and pens