Community Management Specialist

Job not on LinkedIn

🕒 March 11

🐊 Florida – Remote

🐊 Florida – Remote

💵 $40k - $60k / year

⏰ Full Time

🟢 Junior

👫 Community Manager

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321 The Agency

WebsiteLinkedInAll Job Openings

11 - 50 employees

📱 Media

Marketing • Media

321 The Agency is a brand and social agency focused on crafting lasting brand legacies through powerful storytelling and strategic social engagement. Their mission is to ensure that brands not only exist but thrive, evolve, and become cultural touchstones. The agency offers services in strategy insights and research, brand creation, and campaign activation, deploying both digital and traditional media channels. They strongly emphasize building connections and engaging in meaningful conversations that continue past the initial campaign period. 321 The Agency collaborates with technology partners to optimize brand experiences and reach through targeted content across the digital ecosystem.

📋 Description

• Monitor social media channels daily across multiple client accounts (Facebook, Instagram, LinkedIn, TikTok, YouTube, X) for comments, mentions, messages, and engagement opportunities • Respond promptly and authentically to audience comments, questions, and direct messages on behalf of clients, maintaining brand voice and tone • Engage proactively with followers by liking, commenting on, and sharing relevant user-generated content that aligns with brand values • Foster positive community sentiment by building genuine connections with audience members and creating a welcoming brand presence • Manage community interactions according to client-specific guidelines, escalation protocols, and brand voice documents • Track response times and maintain high standards for timely, helpful, and on-brand community engagement • Communicate with followers in a manner that builds brand loyalty, encourages repeat engagement, and creates positive brand associations

🎯 Requirements

• 1-3 years of experience in social media management, community management, customer service, or digital marketing (internships and relevant academic experience welcome) • Strong understanding of major social media platforms including Facebook, Instagram, LinkedIn, TikTok, YouTube, and X (Twitter) • Exceptional written communication skills with ability to adapt tone and voice to match different brand personalities • Genuine empathy and customer service orientation with ability to handle inquiries, complaints, and feedback professionally • Strong attention to detail and proofreading skills to ensure error-free, on-brand communications • Organizational skills with ability to manage multiple client accounts, conversations, and tasks simultaneously • Familiarity with social media management tools (Hootsuite, Sprout Social, Later, Buffer) or willingness to learn quickly • Basic understanding of social media analytics and metrics (engagement rate, reach, impressions, sentiment) • Comfort working in a fast-paced environment with shifting priorities and high-volume engagement • Self-motivated and proactive with ability to take initiative and work independently • Positive attitude and collaborative mindset with eagerness to learn and grow • Proficiency with Google Suite (Docs, Sheets, Slides) or Microsoft Office

🏖️ Benefits

• Health, dental, and vision insurance • 401K after one year of employment • 2 Weeks (80 Hrs) Paid Time Off [Additional 40Hrs at 3 Years] • 3 Sick/Mental Health Days • 8 Hours Volunteer Time • Additional PTO at holiday and management discretion • Paid parental leave • Professional development opportunities • Leadership training opportunities and career advancement pathways • A collaborative, creative, and ambitious team environment