3500 Square
11 - 50 employees
Founded 2023
🔒 Cybersecurity
🤝 B2B
🏛️ Government
Cybersecurity • B2B • Government
3500 Square is an SBA-certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) founded by a U. S. Army veteran that provides expert IT services to streamline operations, modernize technology, and reduce costs for its clients. Backed by over 25 years of IT experience, the company specializes in IT managed services, software development, cloud management, network design and implementation, and cybersecurity, and also offers bilingual customer support and IT consulting. As a small, diverse firm (8(a), HubZone, MBE, SDB), 3500 Square emphasizes personalized, tailored solutions for business and government customers to meet specific objectives and compliance needs.
Customer Service Representative
🕒 May 7
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3500 Square
11 - 50 employees
Founded 2023
🔒 Cybersecurity
🤝 B2B
🏛️ Government
Cybersecurity • B2B • Government
3500 Square is an SBA-certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) founded by a U. S. Army veteran that provides expert IT services to streamline operations, modernize technology, and reduce costs for its clients. Backed by over 25 years of IT experience, the company specializes in IT managed services, software development, cloud management, network design and implementation, and cybersecurity, and also offers bilingual customer support and IT consulting. As a small, diverse firm (8(a), HubZone, MBE, SDB), 3500 Square emphasizes personalized, tailored solutions for business and government customers to meet specific objectives and compliance needs.
📋 Description
• Conduct post-interaction follow-up to confirm status, resolution, and next steps. • Coordinate appointments, rescheduling, and recovery of missed appointments, as applicable. • Provide clarifications and resource navigation within the defined scope of the role. • Capture customer feedback and document insights clearly and completely. • Document all interactions, actions taken, and outcomes in authorized systems. • Identify unresolved or complex cases and escalate in accordance with established procedures, ensuring full traceability.
🎯 Requirements
• U.S. Citizenship required • Advanced English proficiency (CEFR C1 or higher), written and spoken • Education: High school diploma or equivalent (4th year completed) • Prior experience in customer service, contact center operations, case coordination, or similar roles • Ability to produce accurate, consistent documentation and work within structured workflows • Comfort using systems such as CRM, ticketing tools, or case management platforms • Availability to work assigned shifts within the operating window and accept schedule adjustments related to ET alignment (DST impact). • Candidates must have lived in U.S. territory for the last 3–7 years (not required to be consecutive). • This position requires the ability to obtain and maintain a Public Trust determination.
🏖️ Benefits
• Competitive pay • Paid holidays • Medical plan • Paid vacation (PTO) • Sick leave
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