VP, Customer Success

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

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360 Blue

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

👥 B2C

🛍️ eCommerce

B2C • eCommerce • Travel

360 Blue is a luxury vacation rental management company that specializes in providing a curated collection of high-end vacation homes along Florida's Gulf Coast. They offer unique accommodations in popular destinations such as 30A, Destin, and Panama City Beach, and prioritize personalized service for both homeowners and guests. With options ranging from private beach homes to condos, 360 Blue ensures a tailored travel experience that embraces the beautiful coastal surroundings and diverse activities available.

📋 Description

• Own end-to-end accountability for the post-sale customer experience • Stand up a scalable, “tech-touch” motion for smaller accounts • Introduce a consultative, quarterly-business-review-driven engagement model • Build the Operating System for a Newly Structured CS Organization • Improve Retention by defining and tracking retention and customer health • Build a Consultative Motion for Key Accounts • Develop a Scalable Tech-Touch Motion • Establish Strong Systems and Improve Operational Rigor

🎯 Requirements

• Hands-On SaaS Customer Success Experience • Tech-Touch / Scaled Success Motion Experience • Consultative, Data-Informed Customer Engagement • Adjacent Industry Background (Short-Term Rental, hospitality, real estate tech, or another data/software-driven vertical is a plus) • Blended Onshore/Offshore Team Management Experience • Experience working in a PE-backed business

🏖️ Benefits

• Company-paid individual health and dental insurance • Long-term disability insurance under the company’s standard group plan • $50,000 life insurance policy • $200 towards an annual health benefit • $50/month Internet reimbursement • Up to $1,000/year professional development reimbursement • Company-paid holidays • Eligibility for 401(k) pension plan with 3.5% employer match. No vesting period for employer match. • $75/month mobile phone and voice/data plan reimbursement. • Flexible PTO policy • Fully remote position (Preference given to those in the Dallas/Ft.Worth area)