Technical Support Specialist – EMEA

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360dialog — official WhatsApp Business API Provider

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔌 API

☁️ SaaS

🌍 Social Impact

API • SaaS • Social Impact

360dialog is a leading provider of WhatsApp Business API solutions, helping businesses connect with their customers more effectively. The company focuses on transforming WhatsApp into a high-performance marketing channel that drives measurable growth through performance messaging. By leveraging insights from over 40,000 businesses, 360dialog offers a seamless integration with Meta’s APIs, enabling businesses to improve ad targeting and track customer interactions in real-time. Their services include automated, personalized messaging that boosts conversion rates, reduces costs, and enhances customer retention. 360dialog is a critical partner for marketers, eCommerce businesses, and agencies looking to capitalize on WhatsApp's capabilities for better customer engagement and performance marketing.

📋 Description

• Provide customer support across multiple channels, including tickets, chat, email, and online meetings. • Collaborate with L2 support teams to identify and implement effective solutions. • Troubleshoot WhatsApp API-related issues and resolve technical problems. • Guide partners and clients in navigating the WhatsApp Business ecosystem. • Communicate with WhatsApp / Meta representatives. • Work closely with EMEA onboarding and commercial teams.

🎯 Requirements

• 3-4 years in support / technical support roles. • Comp Sci, Science, Technology or related degree • Interested in moving into a more challenging support position. • Proven experience with web dev technologies (HTML, JavaScript, CSS, APIs). • Hands-on experience with REST APIs & Webhooks. • Solid understanding of tech fundamentals and helpdesk software. • Language skills: English (C1+ ) and 1 other language. • Customer-focused, with the ability to empathise with customers. • Strong troubleshooting and problem-solving capabilities, with a structured and analytical approach. • Excellent communication skills, including active listening, clear questioning, and the ability to understand context. • Proven ability to manage multiple priorities effectively in fast-paced environments, maintaining accuracy and attention to detail. • Bonus Skills: Experience with WhatsApp Business API or Meta Graph API, programming skills (SQL, JavaScript, Python, React), familiarity with logging and monitoring tools (eg: Grafana or similar), people management experience, additional language proficiency.