Strategic Customer Success Partner Coach

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October 9

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360Learning

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Education • Productivity • SaaS

360Learning is a company that provides an online learning platform designed to facilitate collaborative learning in organizations. Their platform focuses on empowering L&D professionals to drive culture and learning initiatives through the use of social and collaborative tools. 360Learning aims to improve employee engagement and productivity by promoting a learning culture.

201 - 500 employees

Founded 2013

📚 Education

⚡ Productivity

☁️ SaaS

💰 $200M Private Equity Round on 2021-10

📋 Description

• Own the most critical customers in France and support, mentor, and guide the CSPs who manage them. • Guide customers’ learning and development strategies using the 360Learning platform. • Develop strong relationships with each client to ensure customer satisfaction, contract renewals, and reduced churn. • Be responsible for the development of every team member and for achieving renewals and expansion of clients for the largest accounts in the French market.

🎯 Requirements

• At least 10 years of extensive experience in Customer Success and 5 years in a managerial position • Ability to balance product, learning and development strategy and to champion collaborative learning to drive the French strategic business forward • Understanding of French enterprise market dynamics (corporate culture, L&D trends, procurement) • Strong negotiation and stakeholder management skills (C-level executives, HR/L&D leaders) • Data-driven decision making (analyzing churn, adoption, and success metrics) • Coaching and mentoring skills (developing junior and mid-level client success managers) • Performance management and career development planning • Fluent English (US/UK) / B2 level or equivalent (FR) • Proven success as a CSP (having met objectives over the last 18 months) • Ability to conduct meetings with CEOs, directors or COMEX members on a customer site • Experienced in managing complex customer situations • Ability to engage in the pre-sales phase to advocate for and advise on the support required by prospects • Ability to rely on the right internal stakeholders to move a project forward or resolve conflict • Excellent interpersonal skills • Enthusiasm for our working environment explained here: https://bit.ly/Convexity_360L

🏖️ Benefits

• Work-from-home stipend, RTT, meal vouchers, medical insurance, gym membership, 1 month parental leave for the second parent. • Flexible hours, fully remote work possible anywhere in France 🏠 • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member participating to increase awareness and provide a direct path to impact 🤝 • Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍 • Culture: A framework that will help you make an impact - discover our way of working and Convexity Culture: https://bit.ly/Convexity_360L & learn more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆