Trainer

🕒 September 15

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Trainer

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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360Learning

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

📚 Education

⚡ Productivity

☁️ SaaS

💰 $200M Private Equity Round on 2021-10

Education • Productivity • SaaS

360Learning is a company that provides an online learning platform designed to facilitate collaborative learning in organizations. Their platform focuses on empowering L&D professionals to drive culture and learning initiatives through the use of social and collaborative tools. 360Learning aims to improve employee engagement and productivity by promoting a learning culture.

📋 Description

• Serve as the pedagogical and platform expert within the Professional Services team • Empower clients to build Collaborative Learning organizations by mastering the platform and methodology • Own the One-to-Many offer, including Engagement Academy and Stadium webinars • Ensure clients gain the knowledge and confidence to make implementation projects successful • Develop a scalable learning ecosystem and training content • Work closely with Customer Success and Product teams to address client friction points and needs • Master the platform's core user experience and Collaborative Learning methodology • Become a platform expert from user and admin perspectives and get certified on the methodology • Shadow Stadium webinars and Academy workflows • Host Stadium webinars and receive peer feedback • Update the Engagement Academy in line with product releases • Define quarterly priorities with a coach in relation to the Support & Services roadmap • Contribute to the Confluence knowledge base • Lead projects improving the One-to-Many strategy, such as new webinar formats, Academy gamification, or localized content • Participate in Product discovery meetings and share client usage and adoption insights • Analyze Academy completion rates and Stadium satisfaction scores • Build processes and maintain Confluence documentation • Onboard and mentor new Trainers • Own a recurring team pillar and develop advanced toolkits and training paths

🎯 Requirements

• 3+ years of successful experience as a Trainer OR successful client-facing experience in Customer Success/Care • Recognized listening and teaching skills • Clear and concise written and oral communication • Proactive approach and preference for a strong results-oriented culture • Past experience in the learning industry is a plus • Excellent writing skills in different styles and tones • Impeccable spelling and grammar in German, English, and French • Enthusiasm for the company's working environment and culture

🏖️ Benefits

• Compensation package includes base salary, a variable component and equity • Work From Home perks • 1 month parental leave for the second parent • Flexible hours • Total work from home possible anywhere in Germany • Six active Employee Resource Groups covering Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity • Corporate Social Responsibility initiatives and CSR Charter • Convexity Culture framework and team/product/process resources

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