Senior ServiceNow Developer

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3Core Systems, Inc

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B2B • Consulting • HR Tech

3Core Systems, Inc. is an SAP Silver Partner specializing in the delivery of integrated Digital HR solutions. The company focuses on optimizing SAP SuccessFactors for HR organizations, helping them solve immediate pain points while transforming their business objectives to achieve key performance indicators (KPIs). 3Core Systems provides a range of services including implementation, project management, consulting, and application management support, tailored to improve the efficiency of HR processes and enhance overall performance.

51 - 200 employees

Founded 2004

🤝 B2B

👥 HR Tech

📋 Description

• Solution Architecture & Strategy • Lead solution design: Architect and design comprehensive solutions across the ServiceNow platform, ensuring they are scalable, sustainable, and aligned with the Common Service Data Model (CSDM). • Drive best practices: Define and enforce platform governance, coding standards, and development best practices to maintain platform health and integrity. • Technical Road mapping: Advise clients and internal teams on platform roadmaps, new features, and upgrade strategies, providing expert recommendations. • Mentorship: Act as a technical mentor and escalation point for junior and mid-level developers, conducting code reviews and fostering a culture of technical excellence. • Advanced Development & Configuration • Complex Scripting: Develop complex server-side and client-side scripts (Business Rules, Script Includes, UI Actions, Client Scripts) to meet custom requirements. • Workflow & Automation: Design and implement modern, efficient automation using Flow Designer, Orchestration, and UI Builder. • Core Module Expertise: Lead development efforts across the platform, including (but not limited to) ITSM, ITOM (Discovery, Service Mapping), Service Catalog, and CMDB. • Integration & Platform Health • Integration Architecture: Architect, build, and maintain complex integrations with third-party systems using IntegrationHub, REST/SOAP APIs, and MID Servers. • Platform Performance: Proactively monitor system performance, availability, and scalability. Serve as the final escalation point for complex technical issues and high-priority incidents, leading root cause analysis. • Upgrades & Maintenance: Lead platform upgrade cycles, including planning, testing, and remediation, ensuring minimal disruption to business operations. • Client Engagement & User Experience • Technical Consultation: Lead technical workshops and discovery sessions with clients and stakeholders to gather and refine requirements, demonstrating platform capabilities. • Portal Development: Design, develop, and enhance user-centric experiences on Service Portal, Employee Center, and mobile applications. • Documentation: Create and maintain high-quality technical documentation, including solution architecture diagrams, data flow models, and release notes.

🎯 Requirements

• Experience: 5-7+ years of hands-on ServiceNow development experience, with at least 2+ years in a senior or lead developer capacity. • Certifications: • o ServiceNow Certified Application Developer (CAD) • o ITIL v3 or v4 Foundation Certification • Technical Proficiency: • o Expert proficiency in JavaScript, HTML, and CSS. • o Deep experience with ServiceNow scripting (server-side and client-side) and Glide APIs. • o Proven experience building and consuming complex REST and SOAP APIs. • o Hands-on experience with Flow Designer, IntegrationHub, and MID Server configuration. • Core Skills: • o Strong knowledge of ITIL processes (Incident, Problem, Change, Service Catalog). • o Demonstrable experience with database design, schema, and CSDM alignment. • o Exceptional analytical, problem-solving, and debugging skills. • Soft Skills: • o Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical audiences. • o Proven ability to work independently, manage multiple priorities, and lead projects in a remote environment. • o Strong consulting mindset with a focus on client success.

🏖️ Benefits

• Impactful Work: Work on diverse and challenging projects for a wide range of clients, making a tangible impact on their business. • Growth & Development: We invest in our team's professional growth, supporting certifications and continuous learning. • Flexible Culture: Enjoy the benefits of a fully remote position with a team that values collaboration and work-life balance. • Expert Team: Collaborate with a team of highly skilled ServiceNow professionals in a supportive and knowledge-sharing environment.