Client Success Manager

November 14

🐎 Kentucky – Remote

Although this job is listed in Kentucky, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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3DR Labs

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Healthcare Insurance • Biotechnology • Artificial Intelligence

3DR Labs is the largest and most respected 3D medical image post-processing lab in the United States, offering 24/7/365 access to advanced 3D software and expert radiologic technologists. The company specializes in cardiac, neuro, cardiothoracic, abdominal, and musculoskeletal advanced image processing. 3DR Labs utilizes cutting-edge AI-enabled products to improve turnaround time and efficiency, providing a variety of post-processing services including cardiac CT and MR, neuro imaging, and orthopedic studies. With more than 500,000 patient cases processed annually for over 900 clients nationally, 3DR Labs ensures high-quality, consistent, and cost-effective visualization services, enhancing the capabilities of medical facilities around the country.

51 - 200 employees

Founded 2005

⚕️ Healthcare Insurance

🧬 Biotechnology

🤖 Artificial Intelligence

📋 Description

• Develop and nurture relationships with Strings clients to understand their business objectives and workflow challenges. • Serve as the primary contact for Strings clients, addressing inquiries, resolving issues, and ensuring overall satisfaction. • Facilitate onboarding for new Strings clients, ensuring a smooth transition and understanding of the product. • Collaborate with Technology, Sales, and Implementation teams to ensure successful deployment and adoption of Strings solutions. • Maintain deep knowledge of Strings automation, agentic AI, workflow monitoring, and auto-routing capabilities. • Educate clients on best practices for leveraging Strings technology to optimize IT and clinical workflows. • Present opportunities for clients to expand their use of Strings solutions as their needs evolve. • Monitor and analyze client usage and engagement with Strings products. • Identify upsell and cross-sell opportunities to expand the scope of Strings solutions and increase revenue. • Utilize retention strategies to ensure high client retention rates and proactively address any issues. • Act as a client advocate within the organization, conveying feedback and needs to relevant teams. • Work collaboratively with sales, marketing, product development, and technology teams to enhance the client experience. • Achieve adoption and engagement targets for Strings products within assigned regions. • Meet projected upselling and revenue targets for Strings clients. • Drive positive client engagement and satisfaction scores. • Track and analyze client performance metrics to identify trends and enhance satisfaction.

🎯 Requirements

• Bachelor's in healthcare technology, technology, AI, or a related field or equivalent combination of education and relevant experience. • Knowledge of healthcare IT, workflow automation, medical terminology, and healthcare standards including DICOM, HL7, and FHIR. • 2+ years of experience in client success, account management, or similar role, preferably in healthcare technology. • Proven ability to upsell and produce revenue growth with existing accounts. • Strong communication and interpersonal skills. • Excellent problem-solving and negotiation abilities. • Familiarity with CRM software and client success tools. • Ability to work collaboratively with cross-functional teams. • Results-driven with a focus on meeting and exceeding client expectations. • Experience with Excel, Salesforce, or similar tools preferred. • Ability to travel up to 20% of the time.

🏖️ Benefits

• Health insurance • Professional development opportunities