Clinical Customer Success Specialist

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

3Shape

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💰 Private Equity Round on 2021-12

3Shape develops 3D scanners and CAD/CAM software solutions for the dental and audio industries. Our technology is changing the way health professionals diagnose and care for people. So much so that we’ve been named “Entrepreneur of the Year” by Ernst & Young three times, not to mention receiving numerous other global awards for our products and solutions. Our headquarters is in Denmark with production facilities and offices in China, Europe, Latin America and the USA. Our Privacy Policy - http://ow.ly/tzgA30ozGJW

📋 Description

• You will be the face and voice of 3Shape Design Services to a portfolio of clinicians • You will be drawing on your clinical background to hold real conversations about workflows, case outcomes, and what our design services can genuinely do for a practice • As a Clinical CSS, you will manage your own portfolio of clients, serving as their single point of contact from onboarding through long-term success • Communicating all design service options and clinical workflows clearly and convincingly to clients • Demoing services and onboarding new clinicians • Providing orthodontic consultations and case reviews to support clinical decision-making • Meeting with customers to handle inquiries, escalations, and requests with empathy and speed • Documenting all client interactions accurately in CRM systems to ensure seamless team visibility • Creating training materials — documents, video guides, and live sessions — that genuinely help clinicians get the most from our services • Hosting and leading webinars for large audiences, making complex topics accessible and engaging • Collaborating daily with the orthodontic team and leadership to resolve issues and improve the client experience • Analyzing client data to identify trends, spot risks early, and develop action plans • Bringing new ideas and workflow improvements to the leadership table

🎯 Requirements

• A clinical background in dentistry or orthodontics — this is not negotiable • Proven experience in customer success, customer support, or a client-facing commercial role • The ability to demo services, onboard clients, and create training materials that people actually use and appreciate • Excellent written and spoken English — you are clear, professional, and warm in every communication • Comfort with Microsoft Office and CRM tools, and the analytical mindset to make sense of client data

🏖️ Benefits

• A place where your work moves the needle • Joining 3Shape Design Services means becoming part of a global organization that has been transforming digital dentistry since 2000 • A collaborative, international team where your clinical expertise is genuinely valued • Real ownership from day one: your ideas, your initiatives, your clients • An environment where you are encouraged to grow, take initiative, and challenge the status quo • Access to cutting-edge dental technology and the satisfaction of helping professionals deliver better patient outcomes • A vibrant workplace culture grounded in purpose: enabling superior dental care, for every patient, every time