Technical Support Specialist

Job not on LinkedIn

June 26

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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4DS Corp

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eCommerce • Retail • Transport

4DS Corp is a New York-based multi-asset logistics and e-commerce organization that was founded in 2015. It encompasses a diverse range of products and brands, operating on internal websites as well as third-party platforms like Amazon, Walmart. com, and Wayfair. com. The company oversees various sub-companies across industries such as food services, office supplies, and electronics, positioning itself as a global importer, retailer, and manufacturer. With a strong foundation in global supply chain logistics and e-commerce, 4DS Corp is focused on significant growth in its sales and portfolio. Its expansive business model integrates distribution, retail, and services, making it a key player in the e-commerce and logistics sectors.

11 - 50 employees

Founded 2015

🛍️ eCommerce

🛒 Retail

🚗 Transport

📋 Description

• Install and configure computer systems and applications within the company • Respond to customer inquiries and assist in troubleshooting and resolving challenges • Actively update, maintain and monitor all aspects of computer networks • Resolve technical issues related to network interruptions • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems • Maintain a working log detailed all required system updates, as well as the date of completion • Organize and file documentation pertaining to warranties and instructional guides for computer hardware • Assist management in creating training materials pertaining to computer troubleshooting and usage

🎯 Requirements

• A bachelor's degree in computer science or related technology field is preferred • Industry-specific certification in relevant computer languages or software may be required • 1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution • Comfortable working in and assisting others through company help desk software, such as Freshdesk in addition to other remote access desktop programs • Accept constructive criticism and customer feedback regarding their experience with software or IT services • Extensive experience working with different operating systems including Windows and Mac OS • Professional written and interpersonal skills are essential when communicating with customers and clients • Ability to prioritize and manage several milestones and projects efficiently