6sense
Artificial Intelligence • B2B • Marketing
6sense is a company specializing in Revenue AI™ solutions, particularly for B2B marketing and sales. The company offers a platform that identifies potential buyers who are ready to purchase, crafts personalized messages to engage them, and automatically qualifies and books meetings. 6sense uses advanced AI to predict buying stages, enrich contact and account data, and uncover buyer intent. Their platform integrates with existing technology investments and supports operations like account intelligence, audience building, and orchestration workflows. 6sense aims to improve marketing efficiency, increase pipeline, and boost revenue growth by revealing hidden buying signals and providing relevant data insights.
Customer Success Manager – Commercial
November 18
6sense
Artificial Intelligence • B2B • Marketing
6sense is a company specializing in Revenue AI™ solutions, particularly for B2B marketing and sales. The company offers a platform that identifies potential buyers who are ready to purchase, crafts personalized messages to engage them, and automatically qualifies and books meetings. 6sense uses advanced AI to predict buying stages, enrich contact and account data, and uncover buyer intent. Their platform integrates with existing technology investments and supports operations like account intelligence, audience building, and orchestration workflows. 6sense aims to improve marketing efficiency, increase pipeline, and boost revenue growth by revealing hidden buying signals and providing relevant data insights.
📋 Description
• Own overall relationships with assigned customers, which include: Increasing adoption, ensuring retention, and delivering satisfaction • Manage customer life cycle & account management – from Sales Handover, Oversee & Ensure Timely Deployment, Consistent Engagement building a Relationship • Escalation Management, Stakeholder Management (Internal & External) • Develop new and innovative ways to share relevant data and insights that are impactful to customers • Provide best practices to help drive user behaviour and product adoption • Conduct onboarding, training, and review call with customers • Discern opportunities for revenue growth and close cross-sell and upsell opportunities
🎯 Requirements
• 4+ years of experience in Customer Success Management working with a SaaS product and/or mid-market customers (mandatory) • Proactive, a self-starter with attention to detail & an excellent Relationship Builder • Act as a consultant by understanding your customer’s business needs and a trusted advisor to secure customer’s advocacy towards our organisation • Possess Excellent Communication, Listening & Articulation Skills • Experience in analysing data, trends, and client information • Experience using customer success and CRM, analytics tools • Comfortable working in a fast-paced and dynamic environment • Strong work ethic and a team player, empathetic, highly responsive, curious, and energetic • Product savvy - able to develop a strong understanding and technical knowledge
🏖️ Benefits
• Full-time employees can take advantage of health coverage • Paid parental leave • Generous paid time-off and holidays • Quarterly self-care days off • Stock options • Access to LinkedIn Learning platform • Wellness education sessions
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