Plaintiff Personal Injury Client Support Representative

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The Ward Law Group, PL

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

👥 B2C

⚕️ Healthcare Insurance

B2C • Legal • Healthcare Insurance

The Ward Law Group, PL is a dedicated personal injury law firm committed to providing expert legal representation for victims of negligence in various injury cases, including car accidents, truck accidents, and wrongful death. With a strong focus on serving the Hispanic community, the firm prides itself on its extensive experience and proven track record of securing over $500 million in settlements for clients. The attorneys at The Ward Law Group emphasize client-focused representation, ensuring each client receives personalized attention throughout the legal process.

📋 Description

• Answer, screen, and route incoming calls • Take and relay messages or transfer calls to voicemail • Log phone calls and upload documents into the online management system • Provide clerical support to office staff • Maintain regular communication with clients • Obtain insurance coverage information in a timely manner • Follow up on medical treatment and confirm continuity of care • Request and obtain medical records and billing statements • Communicate with insurance companies regarding treatment status

🎯 Requirements

• Plaintiff personal injury law firms experience • Medical offices or healthcare scheduling experience • Legal intake or case support experience • Call centers with high-volume inbound calls experience • Virtual assistant roles supporting U.S. businesses • CRM or case management systems knowledge (Litify, Filevine, SmartAdvocate, Clio, etc.) • Strong written and spoken English with professional Spanish fluency.

🏖️ Benefits

• No paid time off • No healthcare benefits