Collections Manager

Job not on LinkedIn

🔥 0 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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8am

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

⚖️ Legal

☁️ SaaS

💳 Fintech

💰 Private equity on 2024-08

Legal • SaaS • Fintech

8am is a professional business platform that helps law firms, accounting firms, associations, and other professional services manage billing, payments, compliance, and case/practice workflows. The company offers a suite of SaaS products — including LawPay, MyCase, CasePeer, DocketWise, CPACharge, ClientPay, and AffiniPay — that combine payments, practice management, document and case tools, and practical AI features to automate work, improve cash flow, and maintain industry-specific compliance. 8am emphasizes secure, compliant payments (PCI Level 1, IOLTA compliance for legal), integration with other tools, and measurable time and productivity savings for professionals.

📋 Description

• Own the end-to-end collections and accounts receivable process, from daily recovery to strategy across customer and merchant segments • Lead and mentor a team of collections analysts and specialists, setting goals and tracking KPIs such as aging, recovery rates, and service levels • Run core collections operations, including TSYS balance holds, ACH return reporting, monthly write-offs, and collections journal entries • Analyze delinquency trends to improve forecasting, cash flow, and operational efficiency • Serve as the escalation point for difficult recoveries and partner with Disputes and Underwriting on shared account risk • Document collections processes and safeguard against errors, losses, and financial risk under SOC 1 and SOX controls • Use AI tools to automate correspondence, triage cases, and identify patterns in delinquency data • Partner across Finance, Risk, Sales, Operations, and Engineering, and represent collections in cross-functional risk reviews

🎯 Requirements

• 5+ years in collections, accounts receivable, or related fintech or accounting roles, including managing high-volume receivables • Experience leading or mentoring a team • Strong grasp of collections processes, billing platforms, and financial compliance standards • Sharp analytical and problem-solving skills, with advanced Excel or Google Sheets • Experience with CRM or ERP systems like Salesforce and Workday • Clear communication and ability to manage relationships and expectations across teams • Hands-on experience using AI tools to automate or optimize workflows • Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation • Bonus: SaaS, fintech, or payments experience • Bonus: Familiarity with processor platforms like TSYS or Adyen • Bonus: Bachelor's in Finance or Accounting, or equivalent experience

🏖️ Benefits

• Statutory Benefits – Full compliance with Colombian social security (health, pension, and risk coverage) • Staff Referral Bonus – Rewards for referring great candidates to the 8Team • Paid Sick Leave – Covered from day one, with EPS support after the 2nd day • Flexible Time Off (FTO) – Up to 15 paid days off per year • Parental Leave – Maternity and paternity leave in line with Colombian law • Company Holidays – Paid time off for all official Colombian public holidays