IT Support Specialist

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8am

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

⚖️ Legal

☁️ SaaS

💳 Fintech

💰 Private equity on 2024-08

Legal • SaaS • Fintech

8am is a professional business platform that helps law firms, accounting firms, associations, and other professional services manage billing, payments, compliance, and case/practice workflows. The company offers a suite of SaaS products — including LawPay, MyCase, CasePeer, DocketWise, CPACharge, ClientPay, and AffiniPay — that combine payments, practice management, document and case tools, and practical AI features to automate work, improve cash flow, and maintain industry-specific compliance. 8am emphasizes secure, compliant payments (PCI Level 1, IOLTA compliance for legal), integration with other tools, and measurable time and productivity savings for professionals.

📋 Description

• Manage the regional end-to-end device inventory across EMEA, including laptop fleet oversight, new inventory provisioning, packaging, shipping, receiving, recovery, and hardware decommissioning/recycling • Own and resolve helpdesk tickets via Atera for employees and contractors across EMEA and other regions, escalating complex issues as needed • Manage user identity and access lifecycle in Okta, including provisioning, deprovisioning, group membership, and access request workflows • Administer and troubleshoot endpoint management using Iru/Intune, including deployment scripts, compliance monitoring, and application allow/block-listing • Support secure remote network access via Zscaler ZIA/ZPA and troubleshoot connectivity and access issues • Provide day-to-day Google Workspace support • Coordinate onboarding and offboarding logistics for EMEA-based employees and contractors, including equipment shipping and account provisioning/deprovisioning • Maintain and improve internal knowledge base articles to support ticket deflection and self-service • Collaborate with the broader IT team on cross-regional projects and process improvements, providing overlap coverage during U.S. Central Time business hours

🎯 Requirements

• 3+ years of experience in IT support/helpdesk roles, ideally within a SaaS or technology company • Hands-on experience with an identity provider such as Okta • Experience with an MDM/endpoint management tool such as Kandji or Jamf • Experience with a ticketing/PSA platform such as Atera • Familiarity with Zero Trust network access tools such as Zscaler is a plus • Fluent written and spoken English required • Czech fluency preferred for local coordination • Strong communication and documentation skills • Ability to work autonomously in a remote-first environment • Willingness to maintain overlap with U.S. Central Time business hours • Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation • Preferably based in Brno, Czech Republic • Experience supporting HRIS-to-IdP integrations such as Workday to Okta is nice to have • Basic scripting experience with Bash, zsh, or PowerShell is nice to have • Experience in a compliance-driven environment such as SOC 2 or PCI is nice to have

🏖️ Benefits

• Performance bonus opportunities and employee referral rewards • Flexible Time Off (FTO) • 13 paid public holidays aligned with the Czech calendar • Paid sick leave with additional support through the Czech social security system • Maternity, paternity, and parental leave in line with Czech regulations • Additional paid paternity leave from 8am • Full statutory benefits, including public health insurance, social security, pension, and work accident coverage • Access to Coursera (including Gen AI Academy) and ongoing professional development • Clear growth paths, regular feedback, and opportunities for advancement • Opportunities to travel for company events (including potential U.S. visits) • Local events, outings, and community initiatives • Company swag • Programs focused on wellness, learning, and connection