Customization Solutions Consultant

October 29

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8x8

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SaaS • Telecommunications • Enterprise

8x8 is a comprehensive platform and partner designed to enhance customer experience (CX) by unifying business communications and interaction data. Trusted by over 3 million business users, 8x8 provides solutions such as contact centers, unified communications, and no-code APIs to address complex communication challenges. By integrating artificial intelligence into their platform, 8x8 helps businesses connect teams and customers, gain insights, and drive impactful results. The platform aims to modernize operations, mitigate risks, and build customer loyalty, offering a seamless and efficient experience for enterprises.

1001 - 5000 employees

Founded 1996

☁️ SaaS

📡 Telecommunications

🏢 Enterprise

💰 $121.9M Post-IPO Equity on 2022-01

📋 Description

• Lead and execute custom integration projects, custom IVR design and configuration, and conversational AI chat and voice projects for enterprise customers. • Collaborate with customers, sales teams, and solution architects to understand customer requirements and design custom integration solutions. • Work closely with developers to develop and implement custom integration projects using APIs, SDKs, and other relevant technologies. • Perform integration testing to ensure the seamless integration of 8x8's communication platform with customer systems, applications, and databases. • Troubleshoot and resolve any issues that arise during the integration process. • Provide ongoing support and maintenance for deployed custom integrations. • Work closely with customers to design and configure custom IVR systems aligning with their business needs. Develop IVR call flows, prompts, and menus using 8x8's IVR configuration tools. Conduct testing to ensure the IVR system functions correctly, meets customer requirements, and provides a seamless caller experience. • Collaborate with customers to design innovative, user-focused conversational interfaces including planning and leading workshops, design reviews, showcases, and other types of meetings to align and communicate information. • Drive solutions from design workshop to production, from conception to prototype to production-level experience. • Act as the primary technical point of contact for customers during the customization delivery process, providing regular updates on project status and addressing any concerns or issues. • Conduct customer training sessions to educate them on the features and functionality of the custom solutions.

🎯 Requirements

• Bachelor's degree in computer science, engineering, or 5+ years’ experience in a customer-facing consultative capacity for UC and CC systems, preferably with cloud-based experience. • Solid experience in custom integration projects, IVR methodology, design and configuration, and conversational AI chat and voice projects. • Proficiency in programming languages such as Java, Python, PHP, and JavaScript. • Strong understanding of APIs, SDKs, and web services. • Knowledge of conversational AI/ML technologies and natural language processing. • Experience with cloud platforms and technologies (AWS, Azure, GCP). • Excellent analytical and problem-solving skills, with the ability to think strategically and creatively. • Strong organizational and time management skills • Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships and trust. • Ability to work independently and as part of a team in a fast-paced, customer-focused environment. • Willingness and ability to travel as required.

🏖️ Benefits

• Discretionary merit increases • Bonus and/or stock opportunities • Reasonable accommodation to individuals with disabilities