Solutions Delivery Consultant

7 hours ago

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $73.5k - $122.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

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8x8

WebsiteLinkedInAll Job Openings

SaaS • Telecommunications • Enterprise

8x8 is a comprehensive platform and partner designed to enhance customer experience (CX) by unifying business communications and interaction data. Trusted by over 3 million business users, 8x8 provides solutions such as contact centers, unified communications, and no-code APIs to address complex communication challenges. By integrating artificial intelligence into their platform, 8x8 helps businesses connect teams and customers, gain insights, and drive impactful results. The platform aims to modernize operations, mitigate risks, and build customer loyalty, offering a seamless and efficient experience for enterprises.

1001 - 5000 employees

Founded 1996

☁️ SaaS

📡 Telecommunications

🏢 Enterprise

💰 $121.9M Post-IPO Equity on 2022-01

📋 Description

• Manage and maintain the customer relationship post-deployment for Customers continued growth and success. • Act as the single point of contact for any issues and escalate as needed to the appropriate team for issue resolution. • Provide guidance on hosted voice configurations, call center design and end-points. • Complete configuration, implementation and testing of 8x8 services. • Provide advice to our customers on the configuration of IP networks to best facilitate VoIP. • Complete detailed design documentation (call flows, user information, call management features). • Engage with customers onsite and remotely for project kick off meetings, design and delivery sessions. • Provide best practice recommendations around CCaaS and UCaaS builds and design.

🎯 Requirements

• 3+ years’ experience in a consultative capacity for UC and CC systems preferably with cloud-based experience • Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration. • SIP knowledge is a plus. • Working knowledge of routers, switches, and other network components. • Excellent interpersonal skills demonstrated in a customer facing environment • Able to travel up to 25%

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements