B2B Customer Support

🕒 May 13

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95 Percent Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

📚 Education

🏢 Enterprise

🤝 B2B

💰 Private Equity Round on 2021-12

Education • Enterprise • B2B

95 Percent Group is a company dedicated to improving literacy through evidence-based solutions for educators. With a focus on the science of reading, the company offers a wide variety of products and professional learning opportunities designed for different tiers of instruction, including core literacy programs and specialized intervention tools. Founded in 2005, 95 Percent Group aims to empower teachers and help every child achieve reading success in the classroom setting.

📋 Description

• Assist the primary B2B point of contact with customer service inquiries and account support • Respond to B2B customer inquiries, providing accurate information and timely solutions • Follow up on customer issues to ensure full resolution and satisfaction • Support the processing of purchase orders and coordinate with internal teams for fulfillment • Assist with creating and managing customer invoices, including re-invoicing as needed • Help prepare and deliver formal quotations upon request • Maintain positive relationships with schools, tutors, and homeschool organizations • Provide product information and guidance to customers as needed • Assist with setting up and maintaining customer accounts, including tax-exempt status • Monitor and respond to shared customer service inboxes • Help resolve issues related to orders, shipping, cancellations, and reorders in coordination with internal teams • Support and maintain customer service and administrative Standard Operating Procedures (SOPs) • Assist with customer service-related projects and cross-functional initiatives • Contribute to process improvements and team efficiency • Perform Additional duties and special projects as needed

🎯 Requirements

• Strong customer service orientation with a commitment to customer satisfaction • Excellent verbal and written communication skills • Strong problem-solving and critical-thinking abilities • High attention to detail and accuracy • Self-motivated with strong follow-through • Ability to manage multiple tasks and priorities effectively • Strong organizational skills • Professional and pleasant phone/email communication skills • Ability to maintain confidentiality • Proficiency in Microsoft Word and Excel

🏖️ Benefits

• Competitive compensation, benefits, and long‑term growth opportunity