ServiceNow Architect

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🕒 April 2

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9th Way Insignia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🔒 Cybersecurity

🤖 Artificial Intelligence

🏛️ Government

Cybersecurity • Artificial Intelligence • Government

9th Way Insignia is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that serves the federal government by delivering modern technology solutions and thought leadership. The company specializes in cybersecurity, automation, and data science to streamline operations and reduce costs for Federal agencies. By leveraging automation and artificial intelligence, 9th Way Insignia helps optimize workflows, eliminate redundancies, and enhance mission-critical operations, ensuring efficiency and significant savings for clients.

📋 Description

• Serve as the technical authority for the USPTO ServiceNow Service Management Platform (SMP). • Lead architectural design and technical decision-making for new implementations, enhancements, integrations, and complex configurations. • Ensure adherence to ServiceNow out-of-the-box principles, safe-scoped development, Flow Designer automation, and upgrade-compatible design patterns. • Provide architectural oversight for core ServiceNow modules, workflows, integrations, and data models, including CSDM alignment. • Conduct and participate in design reviews, peer code reviews, and architecture reviews. • Advise Product Owners and Program Manager on technical feasibility, risk, and architectural impacts. • Define and enforce platform governance standards, including role-based access control (RBAC) and configuration management. • Support ServiceNow integrations using approved frameworks and Government-approved standards. • Participate in weekly, monthly, and ad-hoc technical meetings with USPTO stakeholders. • Support incident response, root cause analysis, and long-term remediation efforts. • Review and contribute to technical documentation, architecture diagrams, and ATO artifacts.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related discipline or 8 years of equivalent experience in lieu of a degree. • Five (5) or more years of hands-on ServiceNow platform experience, including architecture and implementation. • Demonstrated expertise in ServiceNow modules, frameworks, and governance models. • Experience designing scalable, secure, and upgrade-compatible ServiceNow solutions. • Strong communication skills with both technical and non-technical stakeholders. • U.S. Citizenship required.

🏖️ Benefits

• Medical • Dental • Vision • Voluntary Life Insurance • 401(k) • Basic Life A&D • STD • LTD • PTO • Telehealth • paid holidays • FSA • HSA