AAA Northeast
1001 - 5000 employees
Founded 1900
👥 B2C
🚗 Transport
💸 Finance
B2C • Transport • Finance
AAA Northeast is a regional branch of the American Automobile Association (AAA), providing membership-based automotive, travel, insurance, and financial services to consumers across its territory. It offers 24/7 roadside assistance and towing, a network of approved auto repair shops, travel planning and discounts, home and auto insurance products, and financial services such as credit cards and identity-theft monitoring. AAA Northeast also advocates for motorists and road safety while delivering member discounts and travel resources like TripTik and Trip Canvas.
Insurance Quality Control III
🔥 0 minutes ago
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AAA Northeast
1001 - 5000 employees
Founded 1900
👥 B2C
🚗 Transport
💸 Finance
B2C • Transport • Finance
AAA Northeast is a regional branch of the American Automobile Association (AAA), providing membership-based automotive, travel, insurance, and financial services to consumers across its territory. It offers 24/7 roadside assistance and towing, a network of approved auto repair shops, travel planning and discounts, home and auto insurance products, and financial services such as credit cards and identity-theft monitoring. AAA Northeast also advocates for motorists and road safety while delivering member discounts and travel resources like TripTik and Trip Canvas.
📋 Description
• Responsible for evaluating performance through call monitoring of Insurance lines of business within the Club • Conduct routine and non-routine monitoring, evaluating calls in an objective and non-bias manner • Attending call calibrations meetings and providing candid feedback • Identifying and providing written recommendations of observable behaviors requiring coaching • Documenting feedback in CRM and QA database
🎯 Requirements
• High School Diploma or GED required • Associate's Degree preferred • 3+ years Experience in the Insurance industry required • 2+ years Experience in Quality, data and report analysis required or 1+ years In preceding job level required • 1+ years Indirect leadership experience preferred • Valid Personal Lines License Required • Insurance Designation (ARC, CISR, ACSR) within 12 months
🏖️ Benefits
• Health insurance • 401(k) matching • Paid time off • Professional development opportunities
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