Senior Commercial Auto Claims Adjuster

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🔥 12 hours ago

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Logo of AAA

AAA

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Manage a large inventory of claims ranging from minor to moderate complexity. • Answer inbound calls, open claims, acquire loss details from all involved parties. • Investigate, evaluate, negotiate, and settle auto and property damage claims for commercial rideshare and commercial GIG economy. • Explain policy, coverage, and appropriate course of action. • Arrange and pay repair, rental, towing, total losses and negotiate storage. • Document claim files, send correspondence, and communicate with all parties involved. • Work from a diary system to review and resolve claims within state compliance guidelines, policy provisions and standard operating procedures.

🎯 Requirements

• High School Diploma/GED or 2+ years of customer service experience in a virtual environment leveraging internet, phone, and chat features. • 1-2+ years of auto or commercial adjusting/liability experience required. • Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment. • 3+ years of prior claims adjusting experience preferred. • Auto physical damage training and/or I-CAR or SCLA enrollment preferred. • Bilingual a plus. • Empathy, Adaptability, Time Management, Organization.

🏖️ Benefits

• total compensation package • annual bonus eligibility for most roles • 401(k) with a company match • flexible working hours • paid time off

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🟡 Mid-level

🟠 Senior

📋 Claims Specialist