Product Support Specialist – Aviation IT

Job not on LinkedIn

🕒 March 31

🇪🇺 Europe – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 53%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AAR

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏭 Manufacturing

📦 Logistics

💼 Consulting

💰 Post-IPO Debt on 2022-12

Manufacturing • Logistics • Consulting

AAR is an independent provider of aviation services to the commercial and government markets worldwide. Established in 1955, the company generates approximately $1. 8 billion in revenues and employs over 6,000 people across 20 countries. AAR specializes in a variety of aviation services including MRO (Maintenance, Repair, and Overhaul), parts supply, manufacturing of composites and mobility systems, as well as integrated solutions. The company's aftermarket expertise and award-winning services aim to help customers improve efficiency and reduce costs while ensuring high-quality service and safety. With operations in over 100 countries, AAR is committed to delivering innovative solutions that support the transportation of passengers, cargo, and parts globally.

📋 Description

• Act as a liaison between airline customers and programming department by answering phone calls and correspondence (Help Desk function) • Identify, research and resolve technical and software problems • Track and monitor customer issues to ensure a timely response and resolution • Liaison with our Development Department to document customer specifications • Test software program modifications and resolutions to report technical problems • Liaison with Technical Writing Department to develop documentation of new program features • Customer training (on-site or at Trax location) • On-call service for customer emergencies • Manage and coordinate customer projects - oversee implementations with support of our corporate team • Ability to take on customer implementation projects to ensure smooth delivery of Trax products and services • Other duties as assigned

🎯 Requirements

• Bachelor’s Degree in Aviation, Business or related field • At least 3-5 years of experience in the aviation field working with (or similar to) Technical Records, Engineering, Maintenance and/or Software Implementations • Must have experience working with Trax or similar related aviation maintenance software • Proficiency in the English language with ability to speak multiple languages, preferred • Outstanding Communication skills – both verbal and written • Must have excellent communication, teamwork and problem-solving skills • Excellent customer service skills, with ability to deescalate issues and provide solutions for customers • Attention to customer issues with a sense of urgency to resolve and close to ensure business continuity for customers • Requires 50%+ of domestic and international travel

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities