Operations Support Lead

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AB InBev

WebsiteLinkedInAll Job Openings

10,000+ employees

👥 B2C

🛍️ eCommerce

B2C • eCommerce • Food & Beverage

AB InBev is a global brewing company known for its extensive portfolio of over 500 beer brands, including iconic global and local names. Committed to sustainability and responsible drinking, the company has a heritage spanning more than 600 years. AB InBev continually seeks innovation in brewing and serves to celebrate beer as a beverage of moderation.

📋 Description

• Leading day-to-day Support operations, ensuring adherence to SLAs and quality standards. • Driving continuous improvement, and serving as the primary liaison between Customer, Product, Engineering, and Operations teams. • Managing team roster and ensuring service continuity across business hours and after-hours escalations. • Facilitating daily operations and maintaining alignment to goals and delivery standards. • Overseeing shift handovers, ensuring clear context for operational continuity. • Leading or supporting incident calls and operational bridges. • Ensuring all deliverables meet SLA and quality standards.

🎯 Requirements

• Fluent English; Advanced Spanish (written and spoken). • Proven experience in Support Operations, Service Delivery, or IT/Tech Support coordination. • Strong skills in ticket/incident management, change readiness, escalations, and SLA governance. • Demonstrated ability to plan coverage, manage shift schedules, and coordinate onboarding/access provisioning. • Data-driven decision-making; able to define goals, KPIs, and improvement strategies. • Excellent communication, stakeholder management, and cross-team alignment abilities.

🏖️ Benefits

• Performance based bonus* • Attendance Bonus* • Private pension plan • Meal Allowance • Casual office and dress code • Days off* • Health, dental, and life insurance • Medicines discounts • WellHub partnership • Childcare subsidies • Discounts on Ambev products* • Clube Ben partnership • Scholarship* • School materials assurance • Language and training platforms • Transport allowance