Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

AB InBev

WebsiteLinkedInAll Job Openings

10,000+ employees

👥 B2C

🛍️ eCommerce

B2C • eCommerce • Food & Beverage

AB InBev is a global brewing company known for its extensive portfolio of over 500 beer brands, including iconic global and local names. Committed to sustainability and responsible drinking, the company has a heritage spanning more than 600 years. AB InBev continually seeks innovation in brewing and serves to celebrate beer as a beverage of moderation.

📋 Description

• Collaborate with teams to design, build, deploy and monitor new and existing services; • Build and evolve our change management and release processes; • Identify and improve processes by automation; • Focus on observability and logging with our services by proactive monitoring, alerting, and detecting anomaly in our systems; • Take part in monitoring activities, being able to quickly mitigate issues in production while project teams are engaged; • Mitigate issues in production by using a variety of methods like scripts, automations, infrastructure scaling; • Raise 3rd party tickets when needed (Microsoft, CloudAMQP, NewRelic, etc); • Update and improve runbooks; • Deep-dive into root cause analysis with teams to prevent incidents; • Collaborate with infrastructure and security teams to build scalable, secured and resilience systems; • Practice Support Engineering methodologies such as defining SLO and error budget; • Work closely with Operations team to ensure all processes are aligned with teams; • Contribute to capacity planning and access management process; • Be constantly challenged to create world-class solutions.

🎯 Requirements

• University degree in courses related to computing such as Computer Engineering, Computer Science, Information Systems, and Systems Analysis and Development; • Solid fundamentals in object-oriented design, data structures, algorithms and problem solving; • Hands on experience in CI/CD tools such as Azure DevOps, ArgoCD; • Experience with SRE and Support Engineering methodology/culture; • Experience with technologies such as Kubernetes, Docker, Azure, RabbitMQ, AWS, Java and Python; • Experience with monitoring tools such as New Relic, DataDog, Grafana; • Advanced communication skills in English (written and spoken); • Experience with Agile projects.

🏖️ Benefits

• Performance based bonus* • Attendance Bonus* • Private pension plan • Meal Allowance • Casual office and dress code • Days off* • Health, dental, and life insurance • Medicines discounts • WellHub partnership • Childcare subsidies • Discounts on Ambev products* • Clube Ben partnership • Scholarship* • School materials assurance • Language and training platforms • Transport allowance