Product Ambassador – Technical CSM

Job not on LinkedIn

October 6

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Logo of Abacum

Abacum

B2B • Finance • Fintech

Abacum is a financial planning and analysis platform that empowers finance teams to drive business performance through impactful budgeting, forecasting, and reporting. With a focus on enabling CFOs and finance teams to make data-driven decisions efficiently, Abacum offers tools for collaborative planning, scenario analysis, and real-time insights into financial performance. By integrating seamlessly with existing systems, Abacum helps organizations save time and enhance their financial decision-making processes.

51 - 200 employees

Founded 2020

🤝 B2B

💸 Finance

💳 Fintech

📋 Description

• Be a Technology Advocate: Lead in-depth technical conversations with customers, showcasing your expertise and our platform’s capabilities. • Be a Customer Mentor: Conduct compelling trainings and demonstrations of our platform, highlighting its value and benefits. Serve as a strategic partner to our customers and recommend them best practices on how to leverage Abacum in an FP&A context. • Work Alongside Customer Success Managers: Partner with CSMs who manage customer relationships and opportunities to help drive customer utilization and value realization to foster renewals. You will also help our team to identify expansion opportunities in customer accounts. • Act as the Bridge Between Teams: Act as a vital link between CSMs, Research, Product, FP&A/Implementation, and Sales. Be a L&D resource for our CSMs to explain updates to our product and the best way for them to upsell them to their customers.

🎯 Requirements

• Technical understanding of FP&A software OR Customer Success experience • 2+ years of B2B experience in implementation/customer success, ideally for a financial software; or 2+ years of FP&A experience (especially business partnering) and looking for a change of direction into a customer success role • Experience driving software adoption with customers and technical leaders • Strong communication, presentation, and collaboration skills

🏖️ Benefits

• Competitive compensation including equity package • Competitive vacation policy • Access to Meditopia • Remote working model and flexible working hours • Personal development including language courses

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