Project Manager, Incident Response

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Abacus Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

🔒 Cybersecurity

🏥 Healthcare

Cybersecurity • Healthcare

Abacus Group is a global managed IT and cybersecurity partner specializing in highly regulated industries, primarily financial services and healthcare. They offer integrated managed IT operations, multi-cloud and infrastructure management, managed cybersecurity (including endpoint protection, access controls, monitoring, vCISO and incident response), managed AI services, cybersecurity governance and advisory, and professional services. Abacus positions itself as an MSP + MSSP delivering 24x7x365 coverage, compliance expertise, AI orchestration, and white-glove, industry-focused support to enhance resiliency and regulatory compliance. The company reports supporting 1,200+ clients in 25+ countries, with 95% of clients in financial services and healthcare.

📋 Description

• Coordinates multiple, external technical projects from inception to completion: • Follows established core processes, project templates, and methodologies • Takes a lead in Professional Services stand-ups & meetings • Collaborates on project planning, project design, preparation of deliverables, timelining, and contingency planning • Understands SOW requirements and converts them into realistic, executable project plans • Manages the project resources to effectively execute on-time deliverables • Tracks and manages the project budget from the outset through successful completion • Tracks and oversees T&M project scope and related time entries, confirming their validity • Employs creative measures to keep project scope contained • Ensures QA standards are being met before project delivery • Outlines goals, strategy, and execution with Entara’s engineers: • Assists in the initial triage and establishment of access for project kick-off • Drives team’s development of project proposals and scope documentation • Leverages conflict management techniques to address disagreements • Assigns and aligns necessary resources, understanding resource requirements and capacity (perm or contracted) on projects, maximizing available resources and leveraging each engineer’s skill set effectively • Follows up with engineers on a weekly, daily, or (when necessary) hourly basis to understand the progress of their assigned work and to identify potential roadblocks • Monitors and summarizes progress of project(s) to stakeholders: • Sets and conducts status meetings with client contacts, keeping them informed of progress and setting proper expectations • Participates in incident response on-call rotation for incoming IR projects • Identifies and understands when it is necessary to escalate issues to higher-level resources • Addresses billing disputes, overruns, and customer service issues with meaningful resolutions, looping in additional Entara resources as necessary • Conducts post-mortems to outline lessons learned and improve internal processes.

🎯 Requirements

• You’re a knowledge seeker. Regardless of method, you have obtained and exposed yourself to knowledge centers that have qualified you to master technical project delivery and the systems engineering required to successfully recover, deploy, and enhance infrastructures. You ideally have a four-year degree in a relevant field and are working towards or have already obtained your PMP certification. • You’ve managed projects as the assigned “PM” instead of only having delivered them as an engineer. You enjoy the dynamic of wearing multiple hats and taking the lead on client-facing communication, expectations, and timelines. • You’ve owned client-facing projects and have established a consultative rapport resulting in high client satisfaction levels upon project closure. • You have at least 5 years of experience delivering IT waterfall projects working with systems and virtualization with exposure to enterprise infrastructures. • You keep us true to our word. You have a tried-and-true organizational system to keep yourself (and others) on task while ensuring exceptional quality. • You possess a winning combination of superb writing skills and highly refined verbal communication skills. You convey energy, confidence, and genuine interest over a call just as easily as you convey competence, professionalism, and trustworthiness in person. You translate to a C-Suite audience as seamlessly as you “talk tech” with engineers. Your emails are professionally worded, grammatically pristine, with the right pinch of personality. In any medium, you pride yourself in clear, effective, and persuasive communication. • You have an approach to working hours that is more adaptable than the traditional "9-to-5". As this team responds to business-critical remediation projects, we are looking for an individual who is career-driven and won’t shrink back when work requirements extend into evenings, weekends, and holidays. While travel is minimal, you’re also open to getting on a plane when needed to be present at client sites when a project requires it. On the flip side, your hard work is rewarded with a generous comp plan that grows with the efforts you contribute, a flexible PTO policy, and an equally inspiring team that climbs mountains together. • You are ready to be an effective remote worker and have a dedicated, private space for a home office with a private internet connection with at least 50MBPS bandwidth. Public WiFi and shared common spaces do not meet these standards.

🏖️ Benefits

• Exposure to a diverse array of technologies. • Internal opportunities for career advancement. • Part of a team of experienced professionals that aim to deliver exceptional service • Competitive compensation. • Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO. • Opportunities to further technical education through online courses. • Positive, friendly, and supportive office environment.