Senior Incident Response Engineer

September 29

Apply Now

Receive Emails with Similar Jobs

Abacus Group

WebsiteLinkedInAll Job Openings

Abacus Group is a global IT and cybersecurity managed service provider offering a one-stop shop for financial services firms to manage all of their IT and security needs. Clients benefit from our best-in-breed technology and specialized cybersecurity services delivered through a single integrated platform backed by our expertise serving the financial sector. Abacus Group is a partner that proactively helps firms adapt to the ever-changing threat and regulatory landscape with a unique understanding of the challenges facing the financial services industry. https://www.abacusgroupllc.com/

501 - 1000 employees

📋 Description

• Provide escalated remote support and project delivery to Incident Response clients, including backups, workstation, Active Directory, network, and hypervisor restoration, migrations, upgrades, and security toolset deployment • Collaborate on project planning, project design, preparation of deliverables, timelining, and contingency planning • Perform advanced systems configuration, management, and maintenance across Microsoft-related technologies, virtualization, backup and disaster recovery, and remote access solutions • Leverage diagnostic tools; review event logs, Syslogs, monitoring data, and memory dumps to troubleshoot and determine root cause • Restore and reimage virtual servers from images and various backup solutions and rebuild ESX and Hyper-V hosts and domain controllers • Deploy and configure security-enhancing solutions for systems and applications (including MFA and endpoint protection) • Maintain billable utilization targets and record complete change details, time worked entries, and work notes in ServiceNow in real time • Follow project and change management processes; communicate status internally and externally and take ownership for client experience • Participate in incident response on-call rotation for incoming IR projects; assist in initial triage and establishment of access for project kick-off • Flex into infrastructure project delivery during periods of lower IR activity (infrastructure migrations, systems upgrades, toolset implementation and configuration)

🎯 Requirements

• Ideally a four-year degree in a relevant field • Vendor-level certifications such as Microsoft MCSE, VMWare VCP (VMware VCP) preferred • Network-related certifications such as Cisco CCNA/CCNP are a big plus • At least 5 years of experience delivering IT projects or support working with systems and virtualization • At least 1 year of experience administering and/or implementing systems in cloud infrastructure such as Azure or AWS • Highly developed knowledge of Windows OS (including Windows 10 and Windows Servers), failover clustering, VMware or Hyper-V, and server hardware • Strong knowledge of Active Directory, Windows/Linux, Storage Area Networks, Exchange, O365, SCCM, MDT, and SQL Server • Experience with backup and disaster recovery solutions for desktops and servers • Solid understanding of networking concepts, switching, network firewalls, wireless security technologies, VPN, Dynamic VPN & IPsec tunnels, and Cisco device ecosystem • Ability to use diagnostic tools: review event logs, Syslogs, monitoring data, and memory dumps • Willingness to participate in incident response on-call rotation (1 week out of every 4 weeks) and work evenings, weekends, and holidays as required • Ready to be an effective remote worker with a dedicated private home office and private internet connection of at least 50MBPS • Open to travel and being present at client sites when a project requires

🏖️ Benefits

• Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply) • Gym discount • Life insurance • Comprehensive travel insurance for you and your family in line with scheme rules • Confidential well-being and counselling support • Competitive Compensation • Contributory pension scheme • Company events • Private Medical and Dental Insurance