Field Service Engineer – Transfusion Service Ambassador

🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $31 - $63 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1888

⚕️ Healthcare Insurance

🧬 Biotechnology

💊 Pharmaceuticals

Healthcare Insurance • Biotechnology • Pharmaceuticals

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

📋 Description

• Serve as the primary on-site representative of Abbott Diagnostics Division (ADD), acting as a trusted partner to laboratory customers. • Own customer relationships with a focus on retention, customer loyalty, economic profitability, and value expansion. • Provide first-line technical support for complex diagnostic instruments, ensuring uptime, analytical turnaround time, and customer satisfaction. • Manage issue resolution end-to-end, escalating when necessary while maintaining ownership through closure. • Perform instrument installations, commissioning, preventive maintenance, upgrades, and troubleshooting. • Drive revenue growth through menu expansion, service sales, product promotion, and value-based solutions. • Conduct customer business reviews, KPI reviews, and structured customer visits (pre- and post-call planning). • Identify customer needs, training opportunities, operational pain points, and Voice of Customer (VOC) insights. • Coordinate order management, inventory control, consumables, contracts, and lifecycle management. • Ensure compliance with Abbott Quality Systems, CAPA requirements, regulatory standards, and safety guidelines. • Utilize CRM, service, and reporting systems to document activities, manage tickets, and track performance. • Collaborate cross-functionally with Sales, Marketing, Technical Service, Customer Support, and Finance teams. • Support territory and district business objectives, including on-call coverage, travel, and mentoring of peers.

🎯 Requirements

• Associate degree or an equivalent combination of education and work experience. • Minimum 2 years of experience supporting instrumentation used in a laboratory or blood bank environment. • Minimum 2 years of customer-facing experience providing technical, service, or operational support. • Ability to travel up to 75% and reside within 30 minutes of the Bedford, TX area. • Bachelor’s degree in Biomedical Engineering or a related engineering discipline (preferred). • 2 to 4 years of experience supporting laboratory instrumentation in a clinical laboratory, field service, or technical support environment (preferred). • Experience diagnosing and resolving hardware, software, or application issues using documented root-cause analysis (preferred). • Experience managing onsite support activities across multiple customer accounts or locations (preferred). • Experience completing instrument installations, preventive maintenance, upgrades, and commissioning activities (preferred). • Experience influencing product utilization, service adoption, or menu expansion through customer engagement (preferred). • Proficiency with Microsoft Word, Excel, and PowerPoint for reporting, documentation, and KPI tracking (preferred). • Experience using CRM, service management, or customer support systems to document and manage service activities (preferred).

🏖️ Benefits

• Career development with an international company where you can grow the career you dream of. • Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year. • An excellent retirement savings plan with a high employer contribution. • Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. • A company that is recognized as one of the best big companies to work for, as well as the best place to work for diversity, working mothers, female executives, and scientists.