Insurance Specialist II

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🔥 1 minute ago

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Logo of AbbVie

AbbVie

10,000+ employees

Founded 2013

💊 Pharmaceuticals

🧬 Biotechnology

⚕️ Healthcare Insurance

Pharmaceuticals • Biotechnology • Healthcare Insurance

AbbVie is a global pharmaceutical company that discovers and delivers innovative medicines and solutions to enhance lives. With a focus on addressing the world's toughest health challenges, AbbVie operates in over 175 countries, providing a wide range of products across areas like immunology, oncology, neuroscience, and aesthetics. Committed to scientific innovation, AbbVie invests heavily in research and development, aiming to produce first-in-class medicines. The company also emphasizes workplace diversity, sustainability, and patient support initiatives, ensuring positive impact for both its patients and the broader community.

📋 Description

• Act as the primary point of contact for Health Care Providers (HCPs) and patients • Provide subject matter expertise and best-in-class customer service for all inbound and outbound customer calls • Investigate and problem solve for patients experiencing escalated issues • Maintain an understanding of current business procedures • Document information in the appropriate system of record

🎯 Requirements

• High school diploma or GED equivalent required • 2-4 years of work experience in a healthcare or reimbursement setting • Understanding and knowledge of commercial and government pharmacy and medical insurance programs • Experience and knowledge in Medicare Part D, Medicaid and alternate funding resources • Skilled with the use of Microsoft Office suite

🏖️ Benefits

• Medical/dental/vision insurance • 401(k) to eligible employees • Paid time off (vacation, holidays, sick) • Short-term incentive programs

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