Northeast Area Manager, Customer Solutions Specialist

🔥 14 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $124.5k - $236.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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AbbVie

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2013

💊 Pharmaceuticals

🧬 Biotechnology

⚕️ Healthcare Insurance

Pharmaceuticals • Biotechnology • Healthcare Insurance

AbbVie is a global pharmaceutical company that discovers and delivers innovative medicines and solutions to enhance lives. With a focus on addressing the world's toughest health challenges, AbbVie operates in over 175 countries, providing a wide range of products across areas like immunology, oncology, neuroscience, and aesthetics. Committed to scientific innovation, AbbVie invests heavily in research and development, aiming to produce first-in-class medicines. The company also emphasizes workplace diversity, sustainability, and patient support initiatives, ensuring positive impact for both its patients and the broader community.

📋 Description

• Coach, lead, provide direction, and develop a field team of Customer Solutions Specialists (CSS) • Managing successful implementation of the CSS team and ensuring team operates in a compliant manner • Providing direction to team to ensure they execute in a strategic manner to help patients through their Rx journey • Analyzing available indices and developing and testing hypotheses as to specific drivers and barriers • Utilize analytics tools to monitor call activity and capacity • Working with platform team to develop future versions of technology solutions • Develop, implement and execute effective skill development plans for direct reports • Deliver consistent coaching direction via field-travel and meeting engagements

🎯 Requirements

• 4+ years’ experience working with HCP’s in a role that required individual to understand the prescription landscape for specialty drugs (preferably in Immunology) • 2+ years of experience in Immunology and Patient Services is preferred • Field management and/or home office experience preferred • Ability to travel extensively (75%+) • Ability to analyze data and make recommendations based on analyses • Strong communication, presentation and interpersonal skills • Ability to influence without authority • Strong track record of demonstrating leadership skills • Ability to drive results, motivate others, and maintain prioritization of key projects and deadlines • Bachelor’s degree is required. • Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements.

🏖️ Benefits

• Paid time off (vacation, holidays, sick) • Medical/dental/vision insurance • 401(k) to eligible employees • Long-term incentive programs