Partner Success Director – Commercial & Enterprise Accounts

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September 28

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Abridge

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Healthcare Insurance • Artificial Intelligence • SaaS

Abridge is a leading AI company specializing in transforming clinical conversations into structured clinical notes in real-time. By integrating directly with healthcare systems like Epic, Abridge's generative AI platform offers accurate, multilingual summaries and significantly reduces documentation time for clinicians. The platform is highly trusted for improving clinician experience without compromising safety or efficacy. Abridge is dedicated to supporting healthcare systems with innovative AI science to enhance efficiency and is spearheaded by a team of healthcare professionals and AI scientists committed to responsible AI development and continuous innovation.

11 - 50 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Build and maintain strong relationships with clinicians and healthcare professionals across enterprise customers; act as a trusted advisor. • Understand user workflows, pain points, and objectives to align Abridge solutions with clinician needs. • Provide product training and onboarding support to clinicians; ensure smooth transition and optimal utilization. • Proactively identify and address issues raised by clinicians; collaborate with internal teams for timely resolutions. • Monitor and track clinician satisfaction and adoption rates; drive engagement initiatives. • Collaborate with sales to identify expansion opportunities and outline goals, milestones, and action plans. • Conduct regular business reviews with key stakeholders to assess product performance and identify additional value-add solutions. • Present new features, upgrades, and solutions to clients, highlighting benefits and ROI. • Support all clinician users and serve as the voice of the customer internally; share insights to drive product and service improvements. • Contribute to cross-functional collaboration with sales, marketing, and product to deliver a seamless customer experience. • Contribute to development of partner success resources such as knowledge bases, training materials, and success stories.

🎯 Requirements

• Proven experience as a Customer/Partner Success Director or Customer Success/Partner Manager. • 5+ years of experience working in or with enterprise health systems. • Strong understanding of the healthcare ecosystem, including dynamics and challenges faced by large health enterprises and clinicians. • Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels. • Technical aptitude and ability to quickly understand and effectively communicate complex software solutions. • Strong problem-solving skills, with a proactive and results-oriented mindset. • Ability to multitask and manage multiple client relationships simultaneously. • Familiarity with CRM software and customer success tools is a plus. • Strong organizational and project management capabilities. • Willingness to travel up to 20%.

🏖️ Benefits

• Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees. • Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees; Abridge covers 100% of the premium for you and 75% for dependents; HSA contributions if HSA-eligible plan selected. • Paid Parental Leave: 16 weeks paid parental leave for all full-time employees. • 401k and Matching: Contribution matching to help invest in your future. • Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. • Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more. • Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment. • Compensation and Equity: Competitive compensation and equity grants for full time employees. • Flexible work hours and inclusive culture • Additional unspecified perks ("... and much more!")