Director, Customer Enablement

🕒 April 13

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Absorb Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

☁️ SaaS

📚 Education

🏢 Enterprise

💰 $59M Private Equity Round - Absorb LMS on 2017-09

SaaS • Education • Enterprise

Absorb Software is an AI-powered learning management system (LMS) provider that delivers a cloud-based platform for enterprise training, onboarding, compliance, upskilling, customer education, and partner enablement. Its SaaS platform includes course authoring, a large content library, reporting and analytics, integrations with HCM/CRM systems, e-commerce for selling courses, and AI agents to personalize learning and streamline administration. Absorb targets HR, L&D, compliance, customer success, and partner teams at organizations of all sizes, emphasizing scalability, security, and measurable ROI.

📋 Description

• Own and scale Absorb Academy as the global hub for customer education, enablement, and engagement • Build and evolve a comprehensive education ecosystem driving onboarding, adoption, retention, expansion, and advocacy • Design and deliver high-impact customer experiences, including live training, webinars, community programs, and flagship events • Lead the strategy for AI-enabled self-service and knowledge experiences to improve customer independence and support efficiency • Define and communicate the ROI of customer enablement, tying programs to customer outcomes and business growth • Serve as a public-facing thought leader and customer advocate, elevating Absorb’s reputation in the market • Lead and develop a high-performing, multi-disciplinary enablement organization to support global scale

🎯 Requirements

• 10+ years of experience in customer education, enablement, or learning programs within a technology or SaaS company • Proven experience scaling customer education programs for 5,000+ customers • Demonstrated success leading multi-function teams across content, programs, events, marketing, and technical documentation • Track record of measuring and proving ROI for customer education and enablement investments • Experience building and managing live events, customer communities, and certification programs at scale • Strong executive presence with the ability to influence, inspire, and communicate across all levels • Recognized industry contributor (e.g., awards, speaking engagements, publications, or advisory roles) strongly preferred

🏖️ Benefits

• Fully remote-first work with flexible work arrangements • Comprehensive Health and Wellness Benefits, generous time off, comprehensive medical and dental benefits based on your country of location • New Hire Equipment Allowance and monthly Flex Allowance to support your success • Endless opportunity for career growth and internal mobility • Employee driven DE&I programs