Seasonal Team Member, Customer Care

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🔥 0 minutes ago

🏈 Alabama, Oklahoma, +1 more states – Remote

🏈 Alabama – Remote 🌪️ Oklahoma – Remote 🤠 Texas – Remote

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Academy Sports + Outdoors

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1938

🛒 Retail

⚽ Sports

🛍️ eCommerce

Retail • Sports • eCommerce

Academy Sports + Outdoors is one of the nation’s largest sporting goods and outdoor retailers. The company operates retail stores, a corporate headquarters in the Houston suburb of Katy, TX, and multiple distribution centers that support store replenishment and direct-to-customer order fulfillment. With over 22,000 team members, Academy emphasizes customer-focused experiences, team development, internships, and career growth while offering a wide range of sporting, outdoor, and related products.

📋 Description

• Answer incoming customer contacts (calls, chats, emails) in a professional manner • Respond to customer inquiries through multiple channels, as needed • Research and troubleshoot problems and provide resolutions by using available resources • Provide customers with product and service information • Identify and escalate priority issues • Follow-up with customers, when necessary • Document customer contacts, as required • Develop a thorough understanding of Academy policies, procedures, and safety rules • Duties may change; team member may be required to perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent required • 6+ months experience in a customer service-related role required • Experience in an Omni Channel Contact Center environment preferred • Previous Work at Home experience preferred • Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally • Maintain the customer’s perspective as a driving force behind activities • Strong analytical, problem solving and creative thinking skills • Ability to effectively prioritize workload in a fast paced, frequently changing environment while remaining detailed and organized • Proficiency with relevant computer applications (e.g., Google Chrome, Oracle Service Cloud, Order Management System, Workday, Kronos) • Ability to toggle multiple web browsers, with dual monitors • Excellent keyboarding skills • Self-motivated and able to work independently and within a team setting • Knowledge of customer service principles and best practices • Familiarity with Academy’s product lines preferred • Bilingual (Spanish and English speaking) a plus

🏖️ Benefits

• Acceptable level of hearing and vision to perform job duties • Adhere to company work hours, policies, procedures, and rules governing professional staff behavior • Available to work weekends and all holidays except for Christmas Day