AccelOne
51 - 200 employees
🤝 B2B
💰 $100k Seed Round on 2021-11
B2B • Software • Technology
AccelOne is your trusted partner for building secure, scalable technology solutions designed to transform businesses and drive growth. They offer a comprehensive approach that spans from strategy to delivery, focusing on planning, building, and running innovative digital solutions. Their services include AI, data, and custom software development tailored to industries such as Real Estate, Fintech, Healthcare & Pharma, and Construction & Development. AccelOne prides itself on providing expert guidance, ensuring seamless integration and strong communication, and empowering businesses for lasting success through secure, scalable, and efficient solutions.
Help Desk Technician
Job not on LinkedIn
🕒 January 22
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AccelOne
51 - 200 employees
🤝 B2B
💰 $100k Seed Round on 2021-11
B2B • Software • Technology
AccelOne is your trusted partner for building secure, scalable technology solutions designed to transform businesses and drive growth. They offer a comprehensive approach that spans from strategy to delivery, focusing on planning, building, and running innovative digital solutions. Their services include AI, data, and custom software development tailored to industries such as Real Estate, Fintech, Healthcare & Pharma, and Construction & Development. AccelOne prides itself on providing expert guidance, ensuring seamless integration and strong communication, and empowering businesses for lasting success through secure, scalable, and efficient solutions.
📋 Description
• Assist in designing and applying standard configurations for user workstations and devices • Deploy, configure, and set up new machines and user accounts • Provide daily troubleshooting and debugging for internal systems and applications • Perform regular system maintenance, including patches and software updates • Assist with user account setup and termination for Cebu-based employees • Manage hardware and software license inventory • Enforce and maintain strict security and access control procedures • Coordinate troubleshooting and escalations with external vendors when needed • Monitor system logs to ensure compliance with IT policies and report issues to management • Maintain local servers and related hardware infrastructure • Provide off-hours and weekend support as required • Perform other IT-related duties as needed
🎯 Requirements
• Bachelor’s degree in Computer Science, Information Technology, or a related field • At least 2 years of experience providing IT user support and troubleshooting in an office environment • Strong experience with Windows 10 troubleshooting and maintenance • Hands-on experience working with servers, networks, switches, and cabling • Solid knowledge of LAN and WAN troubleshooting • Experience working with VPNs • Ability to understand and work with GPG/PGP across different email clients • Experience maintaining and troubleshooting Microsoft Office • Experience supporting and maintaining custom or “home-grown” software solutions • Willingness to provide off-hours and weekend support
🏖️ Benefits
• 100% Remote work • Competitive compensation aligned with experience • Opportunity to work with a globally distributed, highly technical team • Professional growth in a security-focused, international environment • A collaborative and people-first culture that values accountability and continuous improvement
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