Virtual Success Coach Coordinator

🕒 2 days ago

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ACCEL Schools

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

We're a network of over 85 high-performing, public charter schools serving PK-12 students. We proudly advocate for school choice and work to address educational inequities throughout the United States. Our schools are inclusive and widely differ to reflect the unique values of the many urban, suburban, and rural communities we serve. Our brick-and-mortar, virtual, and hybrid schools specialize in closing educational gaps and offer innovative models such as career-technical education, sports training, bilingual programming, and more. We have been recognized and praised by legislators, authorizers, and researchers for providing exceptional education options to students in historically under-resourced communities.

📋 Description

• Serve as the Student Success leader across all three schools, ensuring consistency and fidelity of implementation • Directly supervise and manage Success Coaches including hiring input, onboarding, coaching, and performance management • Supervise and develop Success Coaches, including coaching, feedback, and performance management • Design, implement, and monitor Student Success programming aligned to onboarding and engagement frameworks • Lead and manage re-enrollment efforts across all three schools • Partner with school leadership and Operations to execute re-enrollment campaigns • Act as a mentor and role model for staff, building a culture of accountability and student-centered support • Step in to support or backfill coaching responsibilities as needed • Lead the design and execution of a comprehensive onboarding experience for all new students and families • Ensure consistent implementation of welcome calls • Oversee and support the facilitation of live Orientation sessions • Develop and implement Parent University sessions • Establish clear onboarding milestones and ensure accountability across teams • Design and maintain tracking systems to monitor new student engagement • Analyze onboarding data to identify trends, gaps, and opportunities for improvement • Partner with Enrollment, Operations, and Academic teams to ensure a seamless transition from enrollment to academic engagement • Implement proactive outreach strategies for students who do not engage • Lead the development and execution of tiered outreach and intervention systems • Oversee identification of disengaged students and ensure timely interventions • Partner with Principals, Counselors, and staff to address academic, attendance, and behavioral barriers • Ensure alignment between engagement efforts, re-engagement strategies, and graduation pathways • Monitor and analyze student engagement, attendance, and performance data across all schools • Track and report key metrics, identifying trends and areas for improvement • Drive data-informed decision-making and continuous improvement cycles • Ensure accurate data entry and integrity within systems • Oversee daily workflow and task management for the Success Team • Ensure clear communication of priorities, deadlines, and expectations • Support staff evaluations through data collection, observation, and feedback • Facilitate team meetings, professional development, and training

🎯 Requirements

• Bachelor’s Degree in Education, Social Services, or related field (required) • 4+ years of experience in a K–12 educational setting (virtual experience preferred) • Demonstrated experience leading teams and managing programs • Strong knowledge of student onboarding, student engagement strategies, and intervention systems • Proficiency in Microsoft Office and Google Suite • Ability to analyze data and translate insights into actionable plans • Excellent communication, organization, and critical thinking skills • Ability to manage multiple priorities across schools in a fast-paced environment • High level of professionalism, discretion, and sound judgment

🏖️ Benefits

• Paid time off • Retirement contributions • Optional Basic Life and AD&D insurance • Voluntary life insurance (employee, spouse, child) • Discounted childcare at Early Learning Academies locations • Medical, dental, and vision insurance • Employee Assistance Program • Voluntary short-term disability insurance • Voluntary long-term disability insurance • Career advancement opportunities throughout Pansophic Learning and our strong network of 4,000+ instructors and education professionals