QA Capability Manager

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accesa.eu

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Enterprise • SaaS • Artificial Intelligence

Accesa is a leading technology company that has been a trusted IT partner since 2004. Specializing in custom software development, application modernization, cloud solutions, data analytics, AI, and cybersecurity, Accesa helps businesses across diverse industries including retail, manufacturing, and finance. The company is known for its customer-centric approach, providing tailored solutions that drive innovation and growth for its clients. With a focus on digital transformation, Accesa builds strong, flexible, and collaborative partnerships, ensuring high-quality service delivery and customer satisfaction. Their services span intelligent workplace solutions, business hyperautomation, and comprehensive managed operations, making Accesa a reliable choice for future-ready organizations.

1001 - 5000 employees

Founded 2003

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• We are looking for an experienced Capability Manager with strong Quality Assurance expertise to lead a talent pool of around 50–60 specialists in a QA-oriented Chapter Stream. • The role is responsible for end-to-end workforce management, delivery readiness, and employee engagement, ensuring alignment between business goals and individual career aspirations within the QA capability. • Responsibilities include: Anticipate and manage bench-related risks, identify available or transitioning employees, and ensure efficient allocation across projects. • Ensure development and skills mapping are aligned with upcoming project demands to maximize readiness and performance outcomes. • Actively contribute to staffing discussions, recommend optimal team compositions, and balance cost-effectiveness with technical excellence. • Provide input to Tribe Leads and Project Managers on delivery impact, performance gaps, and skill alignment. • Drive project efficiency by monitoring rate-to-role fit and ensuring staffing decisions support profitability and capability match. • Mentor and support employees through personalized development plans, goal setting, and continuous learning opportunities. • Lead the full performance lifecycle including 1:1s, evaluations, PIPs, and salary discussions. • Actively monitor eNPS/Officevibe feedback, foster inclusion, and address early signs of disengagement to maintain morale and retention. • Mediate issues between employees and project stakeholders, ensuring a fair and constructive outcome. • Participate in recruitment processes, validate technical fit with Chapter Stream Leads, and ensure smooth transitions into projects. • Act as a company ambassador, promoting values, initiatives, and community involvement to strengthen team engagement.

🎯 Requirements

• Proven experience managing medium-to-large QA or technical teams • Strong skills in staffing, bench management, and rate-to-role alignment • Solid expertise in performance management and career development within QA roles • Hands-on involvement in QA capability building, skills mapping, and technical growth (e.g., manual, automation, performance testing) • Excellent collaboration with Delivery, People Office, and Growth/Recruitment functions • Strong conflict resolution and stakeholder management skills • Experience with retention strategies and employee engagement tools (e.g., eNPS, Officevibe) • Financial acumen in staffing, labor cost, and project profitability • Familiarity with agile delivery models and QA practices within IT services • Advanced English communication skills (written and spoken).

🏖️ Benefits

• Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion. • Physical Wellbeing: Our wellbeing program includes medical benefits, gym support, and personalised fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club. • Work-Life Fusion: In very dynamic industries such as IT, the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us. • Emotional Wellbeing: We believe that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance. • Social Wellbeing: As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests.