Technical Printer Support Representative I – Laser

Job not on LinkedIn

10 hours ago

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🌾 Iowa – Remote

Although this job is listed in Iowa, this company may be open to hiring remote in other states.

+6 more states

🐊 Florida – Remote 🌾 Iowa – Remote ⚜️ Louisiana – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote

💵 $15 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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accessiBe

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Compliance • Artificial Intelligence • Web 3

accessiBe is a leading company specializing in AI-powered web accessibility solutions. Its platform helps businesses ensure that their websites are compliant with the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG). By offering tools for auditing, monitoring, and managing web accessibility, accessiBe empowers organizations to create inclusive online experiences for all users, including those with disabilities.

51 - 200 employees

📋 Compliance

🤖 Artificial Intelligence

🌐 Web 3

📋 Description

• Provide positive and professional technical support to Canon customers via phone, email, and chat • Analyze complex laser printer issues, troubleshoot like a pro, and recommend winning solutions. • Promptly identify, research, and resolve customer inquiries using all available software and network tools • Interact with customers and team members simultaneously to expedite call resolution • Make prompt, accurate business decisions that mutually benefit the business and the customer • Document interactions and resolutions in our easy-to-use applications • Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website

🎯 Requirements

• High school diploma or equivalent • Previous customer service or call center experience • Demonstrated knowledge of PC operating systems such as Windows and/or MAC • Intermediate to advanced level skills with internet navigation, instant messenger tools, and email • Keyboarding and MS Office proficiency • Ability to work independently and manage time effectively • Strong communicator with active listening skills and proficiency in English • Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment • Ability to multi-task, prioritize, and navigate multiple computer programs and screens at one time • Dependable, punctual, and consistent attendance are a must for this position • A reliable high-speed internet connection and a workspace free from noise and distractions

🏖️ Benefits

• Remote work style • Various scheduling options • Paid orientation and training • Benefits (medical, vision, dental, life insurance, and disability) • Company-paid holidays • Paid time off: personal, vacation, and sick time • 401(k) with company match • Employee assistance program • Tuition reimbursement • Employee discounts • Pay differentials