Business Process Analyst

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🔥 17 hours ago

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Internova Travel Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🤝 B2B

👥 B2C

B2B • B2C • Travel

Internova Travel Group is a prominent travel services company specializing in providing a range of travel-related solutions. The company offers services such as leisure travel, corporate travel management, and cruise travel, catering to diverse client needs. With a strong focus on customer satisfaction and innovative travel experiences, Internova aims to enhance the way people travel and explore the world.

📋 Description

• defining, developing, and delivering mid-office technology solutions and agent-facing systems • lead testing efforts, document system behavior and processes for operational and support teams • serve as a subject matter expert (SME) across supported platforms • oversee the evaluation and delivery of automation-related requests and projects, including quality control systems, GDS scripting, and business analysis • drive agent productivity, end-to-end automation, and operational quality through innovative technology solutions • report to the Manager of Automation Development with a high level of communication between departments.

🎯 Requirements

• Corporate travel experience with direct exposure to Travel Quality Systems and GDS scripting • Concur Compleat, iQCX, AQUA, etc • Sabre Scribe or Sabre Red Apps • Amadeus Smart Scripts/ Smart Flows/ Quality Monitor • Proven hands-on experience with at least two GDS platforms (Amadeus, Apollo, Galileo, Sabre, or Travelport Plus), including knowledge of industry practices and corporate travel standards • Demonstrates strong communication and stakeholder management skills, effectively setting and managing expectations with internal and external partners • Highly organized and self-directed, with the ability to manage multiple priorities, work independently, and consistently deliver high-quality results on time.

🏖️ Benefits

• choice of two medical plans and two dental plans • vision insurance • flexible spending accounts (FSAs) • company-paid life insurance and AD&D • optional additional life insurance and AD&D • disability insurance • paid parental leave • paid time off • 401k Plan with company match • discounted employee travel options • access to LinkedIn Learning webinars and courses • discounted pet insurance and auto, home, & renters insurance