Corporate VIP Travel Consultant

🔥 46 minutes ago

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Internova Travel Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🤝 B2B

👥 B2C

B2B • B2C • Travel

Internova Travel Group is a prominent travel services company specializing in providing a range of travel-related solutions. The company offers services such as leisure travel, corporate travel management, and cruise travel, catering to diverse client needs. With a strong focus on customer satisfaction and innovative travel experiences, Internova aims to enhance the way people travel and explore the world.

📋 Description

• Makes travel arrangements with company-authorized air, hotel, car, and ground transportation vendors at the best possible fares for client’s needs and requests in a virtual environment • Follows company procedures, guidelines, and standards in the areas of customer service, building PNRs and utilization of front room CRS productivity via calls and emails, attendance, accuracy of work, invoicing, etc. • May make domestic and international business travel arrangements specializing in one area or any combination thereof • Is fully informed and stays abreast of all airline rules and regulations, tariffs (domestic/International), and other industry requirements and accurately applies this information when making travel arrangements • Keeps immediate supervisor informed of all matters of significance • Projects a favorable image of Altour • Consistently promotes a productive and harmonious working relationship with and between other company employees to foster and enhance a cooperative and harmonious working climate effectively • Performs duties as required or requested • Deliver extraordinary customer service to onsite passengers and their administrative staff • Greet all clients warmly and with enthusiasm • Must exude an impeccable professional demeanor at all times • Provide consultative service to travelers and travel arrangers throughout the booking process • Complete all reservations in an accurate and timely manner

🎯 Requirements

• Minimum of 3 years of travel agency experience • Demonstrated knowledge of and experience in the travel industry including proficiency in the Sabre CRS system • Will need training on Travelport + • Must be proficient in Sabre and pass a GDS assessment • Must be proficient with both international and domestic destination Geography • 3+ years of Customer service experience, preferably in the travel industry • Exceptional/above & beyond, proactive customer service approach • Ability to handle multiple complex requests simultaneously and seamlessly • Comfort and experience working with C-level travelers • Ability to retain and proactively obtain travel preferences • Perform unique requests with the utmost professionalism • Excellent travel industry knowledge • Mastery in Sabre GDS Specifically: GDS formats, shortcuts, enhancements, pricing • Corporate travel experience required • Expert in international travel bookings and process • Exceptional communication skills both written and oral • Outstanding attention to detail

🏖️ Benefits

• choice of two medical plans and two dental plans • vision insurance • flexible spending accounts (FSAs) • company-paid life insurance and AD&D • optional additional life insurance and AD&D • disability insurance • paid parental leave • paid time off • 401k Plan with company match • discounted employee travel options • access to LinkedIn Learning webinars and courses • discounted pet insurance and auto, home, & renters insurance