Cruise Consultant

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🕒 May 14

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Internova Travel Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🤝 B2B

👥 B2C

B2B • B2C • Travel

Internova Travel Group is a prominent travel services company specializing in providing a range of travel-related solutions. The company offers services such as leisure travel, corporate travel management, and cruise travel, catering to diverse client needs. With a strong focus on customer satisfaction and innovative travel experiences, Internova aims to enhance the way people travel and explore the world.

📋 Description

• The Cruise Consultant delivers highly personalized services for existing and new clients. • Incumbent is expected to be able to fulfill all aspects of a booking a client’s vacation with minimal supervision. • Cruise Consultants is confident in all products and procedures within Cruise Specialists and has established sales targets incumbent must meet. • Our mutual goal is to ensure a flawless experience and noteworthy service when working with Cruise Specialists clients. • Research and prepare proposals to present to clients. • Provide clear, accurate pricing, along with the benefits of working with Cruise Specialists. • Provide recommendations for all ancillary items including insurance, hotels, and air. • Process quote requests from all lead channels on a timely basis and inputs transaction details into Agent Mate reservation system. • When appropriate, follow up. • Ensure clients receive all information needed for their vacation, including travel requirements, visas, final payment notices and other reminders. • Able to book cruise reservations with all cruise lines, and when possible, utilizing the online booking engines. • Provide exceptional customer service to existing, new and referred clients. • Address client issues as they arise and involve management as appropriate. • Participate in other duties and projects as assigned by Director of Sales.

🎯 Requirements

• 5+ year travel industry experience required, in the cruise market preferred • Knowledge of most cruise lines, ships, and destinations around the world • Knowledgeable of the various Cruise Line booking tools • Exceptional proven sales and customer service skills • Competent with Excel, Word and Zoom and able to absorb new technology • Friendly disposition with a natural willingness to do more than is expected • Ability to work independently as well as a team member, self-starter • Excellent written, verbal, and interpersonal communication skills • Outstanding organizational skills, attention to detail and the ability to multi-task • Ability to work under pressure while maintaining a high level of accuracy • Ability to recognize when management involvement is necessary • Ability to absorb and retain, or keep easily found records of much information • Cruise Line or Travel Agency experience is required.

🏖️ Benefits

• choice of two medical plans and two dental plans • vision insurance • flexible spending accounts (FSAs) • company-paid life insurance and AD&D • optional additional life insurance and AD&D • disability insurance • paid parental leave • paid time off • 401k Plan with company match • discounted employee travel options • access to LinkedIn Learning webinars and courses • discounted pet insurance and auto, home, & renters insurance