Travel Support Specialist

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November 21

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Internova Travel Group

WebsiteLinkedInAll Job Openings

B2B • B2C • Travel

Internova Travel Group is a prominent travel services company specializing in providing a range of travel-related solutions. The company offers services such as leisure travel, corporate travel management, and cruise travel, catering to diverse client needs. With a strong focus on customer satisfaction and innovative travel experiences, Internova aims to enhance the way people travel and explore the world.

5001 - 10000 employees

Founded 2008

🤝 B2B

👥 B2C

📋 Description

• The Travel Support Specialist is responsible for handling daily inquiries from advisors. • Providing assistance in resolving support-related queries and offering ticketing support. • This includes managing domestic and complex international air reservations to ensure seamless travel solutions. • Responsible for supporting questions on navigating the GDS, formats, Profiles, CSL, Advisor Portal & Intranet. • Provide overall customer service and support. • Research and troubleshoot all service desk questions. • Working in a Service Desk environment, action or reassign ticket queries. • Responsible for handling calls, emails, and remote desktop share to facilitate from point of contact to resolution. • Provide timely response within the SLA (Service Level Agreement) 60 min. • Escalate complex problems to higher level of expertise and work with internal teams and departments within the organization and vendor. • Facilitate rejected ARC (Airline Reporting Corporation) errors from daily queue list (if applicable). • Guide and or assist Advisors with ticketing, including new sales, exchanges and GDS profiles. • Serve as back up to Advisor Support Coverage desk (Position supports Corporate/Leisure Independent Contractors when they are out of the office). • Support Paid Services on an ad hoc basis.

🎯 Requirements

• Experience with multiple GDS platforms, Sabre and Travelport+ experience preferred. • Proficient in primary GDS with minimum of 5 years’ experience; Travelport+ or Galileo preferred. • Proficient in secondary GDS with minimum of 2 years’ experience. • Deep knowledge of GDS formats, air ticketing, hotel, cars, and non-arc invoicing. • Knowledge of international reservation process. • Travel agent experience preferred. • Ability to handle difficult situations with little or no guidance, knows when to escalate to a leader. • Good understanding of key GTC initiatives and employs good communication skills. • Client Base knowledge a plus. • Flexible hours.

🏖️ Benefits

• choice of two medical plans and two dental plans • vision insurance • flexible spending accounts (FSAs) • company-paid life insurance and AD&D • optional additional life insurance and AD&D • disability insurance • paid parental leave • paid time off • 401k Plan with company match • discounted employee travel options • access to LinkedIn Learning webinars and courses • discounted pet insurance and auto, home, & renters insurance.