Call Center Supervisor

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June 19

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Access to Independence

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Non-profit • Social Impact • Education

Access to Independence is a disability-led and operated organization that provides resources, services, and advocacy for individuals with disabilities. With a mission to promote inclusivity, they empower disabled individuals of all ages and backgrounds to achieve independence through various independent living services and accessibility consultations. Their dedication to positive change has been a cornerstone of their activities for 47 years, making them a key resource in the community.

11 - 50 employees

Founded 1978

🤝 Non-profit

🌍 Social Impact

📚 Education

📋 Description

• We are seeking for a skilled and professional Call Center Supervisor. • Your key responsibilities include assisting in hiring and training the required staff to develop a team of skillful customer support representatives. • You will be liable to mentor and guide your team members to have excellent customer support services and evaluating the staff on the basis of their performance and output.

🎯 Requirements

• Bachelor’s degree in Management or relevant field. • Experience in customer service or sales is a must. • Proven experience of working as a Call Center Supervisor. • Proficiency in MS Office and sales procedures. • Strong understanding of company policies and product details. • Analytical and problem solving skills. • Extraordinary interpersonal and communication skills.