Director of Integrated Clinical Service Operations

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🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $140k - $160k / year

⏰ Full Time

🔴 Lead

👨‍⚕️ Medical Director

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Accompany Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🌍 Social Impact

Healthcare Insurance • Healthcare • Social Impact

Accompany Health is a healthcare provider that offers comprehensive medical, mental health, and social care services, emphasizing personalized attention and supportive care. They deliver services directly to patients' homes, facilitate appointments, and provide support in navigating other healthcare needs such as housing and food access, all while ensuring their services are covered by insurance. Their goal is to create a holistic approach to health that addresses not just medical needs, but also the emotional and social factors affecting overall well-being.

📋 Description

• Execute and manage the day-to-day service line operating model • Oversee schedule and capacity planning to ensure workforce productivity and load balancing • Apply data analytics to perform root cause analysis, develop strategy, and execute interventions to hit key performance indicators (KPIs) and SLAs • Build and maintain comprehensive dashboards to track service line KPIs / SLAs • Assist in managing the integrated clinical services budget, driving down the unit cost per engaged member • Translate organizational growth plans into robust staffing models, implementation plans, and operational readiness protocols • Support executive presentation readiness and detailed performance reporting for health insurance contracts • Partner closely with clinical leadership to operationalize and implement cohesive, evidence-based behavioral health service models • Build scalable, standardized care delivery playbooks across pharmacy, behavioral health, and nursing • Implement robust operational strategies to measure and support accurate clinical documentation • Translate broader company-wide strategic plans into comprehensive quarterly operational roadmaps

🎯 Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, Operations Management, or a related field • 3-5+ years of progressive leadership experience in clinical operations, healthcare delivery, or clinic management • Proven track record of executing and managing day-to-day operating models, including capacity utilization, schedule planning, and balancing provider supply with patient demand • Strong analytical proficiency with experience performing root cause analyses and utilizing data dashboards to monitor and improve service line KPIs and SLAs • Experience building scalable, standardized clinical workflows or operational playbooks to ensure cross-team coordination and safety • Experience with strategic project management with the ability to translate high-level company strategic plans into highly detailed, comprehensive quarterly operational roadmaps and actionable task lists for executing teams • Experience monitoring departmental budgets, tracking unit economics (e.g., cost per engaged member), and translating organizational growth targets into practical staffing models • Demonstrated experience utilizing scheduling, CRM, and EHR platforms alongside standard data tools (e.g., Excel or Google Sheets) • Demonstrated ability to partner closely with clinical leaders to operationalize care models, while simultaneously collaborating with technical teams (product, engineering, data science) to build performance cadence • Comfortable working on both high-level strategy as well as on-the-ground tactical problem-solving

🏖️ Benefits

• health insurance • retirement plans • paid time off • flexible work arrangements • professional development • bonuses • stock options • wellness programs