Lead Outreach Specialist

🔥 20 hours ago

🇺🇸 United States – Remote

💵 $75k - $85k / year

⏰ Full Time

🟠 Senior

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Accompany Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🌍 Social Impact

Healthcare Insurance • Healthcare • Social Impact

Accompany Health is a healthcare provider that offers comprehensive medical, mental health, and social care services, emphasizing personalized attention and supportive care. They deliver services directly to patients' homes, facilitate appointments, and provide support in navigating other healthcare needs such as housing and food access, all while ensuring their services are covered by insurance. Their goal is to create a holistic approach to health that addresses not just medical needs, but also the emotional and social factors affecting overall well-being.

📋 Description

• Supervise & Coach the Team • Directly manage a team of Outreach Specialists • Run structured, action-oriented weekly 1:1s built around each OS's metrics, with clear coaching focuses, grounded in real call examples and specific behaviors • Responsible for driving a culture of high performance • Work collaboratively with other departments to hit company-wide goals, not just team goals • Own Call Quality • Conduct call audits using our standardized Outreach Quality Scorecard, adjusting audit cadence by each rep's performance tier • Track individual and team performance against core metrics • Monitor funnel health daily • Onboard and Train • Oversee onboarding of new team members • Escalate & Communicate • Own and resolve day-to-day decisions within your team • Submit a weekly performance summary to Outreach leadership • Keep Operations Tight • Partner with market teams to drive engagement in specific markets

🎯 Requirements

• High School Diploma / GED or higher • 4+ years of related experience in healthcare sales, direct marketing, patient engagement, or customer service • Ability to quickly build trust and rapport with seniors and other patients • Ability to work independently and as part of a team, and to work after hours or weekends if needed • Reliable internet connection and ability to work remotely • Prior people-management experience • Direct-to-consumer sales or patient engagement at a health plan, medical facility, or other healthcare setting (Preferred) • Knowledge of Medicaid and/or Medicare programs and senior services (Preferred) • Bachelor's Degree (Preferred)

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options