Patient Engagement Coordinator – Contract

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $21 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Accompany Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🌍 Social Impact

Healthcare Insurance • Healthcare • Social Impact

Accompany Health is a healthcare provider that offers comprehensive medical, mental health, and social care services, emphasizing personalized attention and supportive care. They deliver services directly to patients' homes, facilitate appointments, and provide support in navigating other healthcare needs such as housing and food access, all while ensuring their services are covered by insurance. Their goal is to create a holistic approach to health that addresses not just medical needs, but also the emotional and social factors affecting overall well-being.

📋 Description

• Conduct outbound calls, texts, and other virtual outreach to schedule Annual Visits and follow-up appointments with existing patients • Maintain a daily outbound call target of 135+ calls, working through structured call queues in our internal CRM tools throughout the day • Send SMS and message-based outreach to patients to confirm appointments and follow up on scheduling • Navigate and maintain records across internal CRM systems and spreadsheets simultaneously during and after calls • Educate patients on the importance of ongoing care and the benefits of completing their annual visits and any necessary follow-up appointments with clinicians • Handle calls from patients with warmth and professionalism, answering questions and directing them appropriately • Collaborate closely with clinical care teams to ensure alignment on visit readiness and follow-ups • Provide an empathetic, respectful, and encouraging patient experience on every call • Monitor scheduling metrics and contribute to achieving engagement goals, maintaining both call volume targets and service quality • Act as a liaison between patients and the care team to address basic concerns and questions about services

🎯 Requirements

• High School Diploma/GED or higher • 2+ years of related experience in a high-volume outbound call environment, preferably in healthcare customer service or healthcare sales/direct marketing • Excellent patient communication skills, with the ability to quickly build trust and rapport with seniors and other patients • Strong computer skills and basic knowledge of G-Suite (e.g., Google Docs/Sheets) • Can handle multiple tasks at once, such as typing notes while talking and working in 2 systems at the same time • Experience working in an Electronic Medical Record (EMR) system (Preferred) • Knowledge of Medicaid and/or Medicare programs and senior services (Preferred)

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities